Vetella Spicer
Houston,TX
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
12
12
years of professional experience
Work History
Store Manager
AT&T Prime
11.2021 - 10.2025
- Coach and develop store employees to optimize sales opportunities.
- Manage inventory and send device back warehouse
- Maintain and achieve sales goals.
- Ensure that representatives properly educate consumers on cellular devices purchased at store.
Store Manager
AT&T Mobily
08.2021 - 11.2021
- Coach and develop store employees to optimize sales opportunities.
- Manage inventory and send device back warehouse
- Maintain and achieve sales goals.
Store Manager
Sprint
10.2017 - 11.2019
- Lead and inspire a sales team to provide an unparalleled customer experience, resulting in loyal customers and successful business outcomes for Sprint and its' shareholders.
- Inspire and motivate team, teaching and coaching on the sales floor, and inspiring continuous learning on new products and solutions
- Encourage consistent success and career development through formal, monthly one-on-one coaching sessions.
- Analyze individual and team performance against business goals and implement business improvement strategies
- Deliver operational and merchandising excellence in a dynamic environment.
Field Sales Manager
2020 Companies
04.2014 - 10.2017
- Responsible for achieving sales quota targets and providing marketing support to the channel.
- Prospects, recruits, and develops new channel partners, and supplies all necessary training and education of the product portfolio.
- Motivates dealers to sell the full Samsung product line, acting as the primary contact between Samsung and authorized representatives (ARs).
- Identifies, manages, and resolves AR and customer issues; tracks dealer performance, manages dealer contracts, and provides any necessary administrative support.
- Clearly communicates all changes in product, service and/or procedures in a timely manner. Maintains an effective relationship with the AR to ensure the quota attainment goal is met.
Education
High School Diploma -
Elsik High School
HoustonSkills
- MANAGEMENT
- Have the ability to drive company metrics Coach and train associates on sales interaction with customers Have the ability to manage and develop underperforming reps
- Store operations
- Multitasking and organization
- Customer relations
- Problem-solving
- Customer service
- Customer service management
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
Timeline
Store Manager
AT&T Prime
11.2021 - 10.2025
Store Manager
AT&T Mobily
08.2021 - 11.2021
Store Manager
Sprint
10.2017 - 11.2019
Field Sales Manager
2020 Companies
04.2014 - 10.2017
High School Diploma -
Elsik High School