Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vianney De La Cruz

Downey,CA

Summary

Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Currently pursuing service advisor position within vertical sector.

Overview

15
15
years of professional experience

Work History

Automotive Service Advisor

Giant RV Downey
Downey, California
10.2024 - 01.2025
  • Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.

New Car Sales Representative

Honda World Downey
Downey, California
01.2024 - 10.2024
  • Performed regular follow-up calls to customers regarding service appointments and new car purchases.
  • Prepared merchandise for purchase or rental.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Wholesale Parts Department

Fletcher Jones Carson of Toyota
Carson, 90247
06.2023 - 10.2024
  • Managed customer inquiries and complaints regarding parts availability and pricing.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Responsible for maintaining relationships with current clients through excellent communication skills.

Retail Sales Associate

Carson Toyota
Carson, California
12.2021 - 06.2022
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.

Wholesale Account Manager

AutoZone
Gardena, California
01.2010 - 12.2021
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Exhibited outstanding presentation skills to articulate benefits of wholesale products and services.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.

Education

High School Diploma -

El Rancho High School
Pico Rivera, CA
06-2003

Skills

  • Documentation
  • Complaint handling
  • Appointment scheduling
  • Customer education

Timeline

Automotive Service Advisor

Giant RV Downey
10.2024 - 01.2025

New Car Sales Representative

Honda World Downey
01.2024 - 10.2024

Wholesale Parts Department

Fletcher Jones Carson of Toyota
06.2023 - 10.2024

Retail Sales Associate

Carson Toyota
12.2021 - 06.2022

Wholesale Account Manager

AutoZone
01.2010 - 12.2021

High School Diploma -

El Rancho High School
Vianney De La Cruz