Vianney Sosa
Houston,TX
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Batterton Chiropractic Clinic
07.2023 - Current
- Assisted chiropractors with patient care, contributing to an improved overall experience.
- Greeted patients warmly upon arrival, creating a positive first impression that set the tone for their visit.
- Handled phone inquiries professionally, directing callers to appropriate resources or scheduling appointments as needed.
- Developed strong relationships with patients through attentive listening and compassionate support during their visits.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Front/Back office MA, Doula
North Houston Birth Center
11.2022 - 04.2023
- Managed a multi-line phone system and pleasantly greeted patients
- Coordinated patient scheduling, check-in, check-out
- Checked patient insurance, demographic and health history to keep information current
- Watched vital signs, checked for comfort levels and monitored emotional states of mothers before, during and after labor
- Worked flexible hours; night, weekend, and holiday shifts.
- Reduced stress levels of clients with effective relaxation techniques and breathing exercises.
- Maintained detailed records of client interactions for accurate documentation and follow-up purposes.
- Conducted well-baby checkups and immunizations for optimum infant health.
Customer Experience Manager, Merchandise Manager, Framer Manager
Michael’s Stores
02.2020 - 11.2022
- Arranged consistent shelves, bins and locations by following established planograms
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity
- Build client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Externship Site
Dr. Trung Le Office
08.2022 - 10.2022
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Submitted prescriptions to the pharmacy via phone, fax or web
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Sanitized, restocked and organized exam rooms and medical equipment
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Prepared initial patient charts for admission
- Performed EKG’S and Injections on patients.
Afterschool Care
St Jerome Catholic School
Houston
05.2019 - 02.2020
- Delivering knowledge to each student to help comprehend the classroom material
- Use positive reinforcement techniques to encourage and motivate students
- Maintaining the afterschool program, a fun environment for children
- Communicate with parents to let them know the progress of their child/children.
Education
Certified Medical Assistant -
College Of Healthcare Professions
11.2022
High School Diploma -
Academy Of Choice
05.2020
Skills
- Insurance Verification
- Patient Scheduling
- HIPAA Compliance
- Friendly, Positive Attitude
- Time Management
- Computer Skills
- Organizational Skills
- Emotional Support
- Vital Sign Monitoring
- Clinical Documentation
- Data Entry
Clinicskills
- Give patients injections as directed by physician
- Answer office phone and greet patient, schedule appointments (EHR)
- Insurance verification and Referrals
- Take patient history and vital signs (BP, P, R and T) documenting findings
- BLS, CPR, AHA
- Medical Terminology and Anatomy Physiology
- OSHA and HIPAA trained
Timeline
Front Desk Receptionist
Batterton Chiropractic Clinic
07.2023 - Current
Front/Back office MA, Doula
North Houston Birth Center
11.2022 - 04.2023
Externship Site
Dr. Trung Le Office
08.2022 - 10.2022
Customer Experience Manager, Merchandise Manager, Framer Manager
Michael’s Stores
02.2020 - 11.2022
Afterschool Care
St Jerome Catholic School
05.2019 - 02.2020
Certified Medical Assistant -
College Of Healthcare Professions
High School Diploma -
Academy Of Choice