Vicente Valdez Roman

• Conducted thorough product demonstrations to showcase vehicle features and benefits.
• Negotiated financing options, ensuring customer comprehension and satisfaction throughout the process.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Answered telephone and email inquiries from potential customers.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Improved the overall buying experience for each client by offering attentive support during test drives.
• Prepared purchased vehicles and completed final delivery checks.

• Respond to internet leads and customer inquiries regarding vehicle availability, pricing, and features.
• Conducted follow-up calls after each sale, ensuring customer satisfaction and addressing any unresolved issues.
• Greeted and actively listened to customers to identify purchasing needs and recommend solutions based on automotive requirements.
• Demonstrated vehicle features and options, accompanied customers on test drives, and explained purchase-related costs.
• Researched new automotive releases to maintain knowledge of new products and trends.
• Stayed up to date on all available new and pre-owned vehicles on lot.
• Present and sell post-sale protection products including service contracts, maintenance plans, GAP insurance, tire and wheel protection, window tint, ceramic coating and paint protection film.
• Facilitate and explain all sales and finance paperwork to ensure client understanding and compliance.

• Supervised daily restaurant operations, ensuring compliance with company standards for quality, service, cleanliness, and food safety.
• Oversaw and participated in food preparation, portioning, and proper storage in accordance with health and safety regulations.
• Managed scheduling, inventory, and cash handling to support operational efficiency and profitability.
• Resolved customer concerns promptly and professionally, maintaining positive guest relations.

Assisted in achieving sales goals through upselling strategies and effective team leadership.

• Greeted and served guests promptly and courteously, providing menu guidance and recommendations.
• Took accurate food and beverage orders and ensured timely delivery to guests.
• Checked guests' identification before serving alcoholic beverages.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Maintained knowledge of menu items, specials, and ingredients to answer customers' questions.
• Handled cash and credit transactions accurately and efficiently.

• Safely and efficiently delivered packages to residential and commercial addresses, ensuring timely and accurate deliveries.
• Loaded and unloaded packages, verifying package details and securing items to prevent damage.
• Provided excellent customer service by communicating professionally and resolving delivery issues promptly.
• Maintained delivery vehicle in good condition through routine inspections and basic maintenance.
• Complied with all safety regulations and company policies to secure handling of packages and road safety.