Vicky L. Mullin
Batavia,NY
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Cook outdoor Contracting
Rochester, NY
04.2026 - Current
- Taking calls for quotes
- Data entry
- Customer service
- Payable and receivable
- Software Jobber
- Filling contracts and services
- Organized and maintained filing systems for important company documents.
- Implemented improvements to administrative workflows to increase efficiency across departments.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Proofread content for typo-free emails and documentation.
- Greeted visitors and provided general information about the company.
Housekeeping, GS-2-3
Veterans health Administration of WNY
Batavia
09.2022 - 04.2026
- Maintains resident rooms by cleaning restroom, walls, baseboards, doors, ceilings, mirrors, dusting, washing windows, removing trash
- Moves furniture in order to dry and wet mop floors. Uses wet floor signs to mark wet floors
- Dusts and cleans all furniture and fixtures, except smoke detectors, in the following areas: resident room, isolation rooms, nursing stations, day rooms, and shower rooms, using various cleaners, disinfectant chemicals
- Terminal cleaning of resident room upon transfer, discharge, or death
- Cleans clean and soiled utility rooms
- Shines chrome doorplate and handles at least weekly or as needed
- Maintains facility appearance by dusting and cleaning furniture and fixtures, walls, baseboards, doors, ceilings, stairwells, mirrors, removing trash, washing windows in main lobby, office, staff and resident lounges, beauty shop, resident dining rooms, housekeeping storage
- Cleans and polishes elevator as needed
- Performs emergency housekeeping where accidents occur
- Restocks and maintains a clear stockroom and housekeeping cart.
Housekeeping
Rochester Regional Hospital
02.2020 - 09.2022
- Sweeping, mopping, and dusting
- Cleaning and disinfecting surfaces and machinery
- Handling bodily fluids like blood, urine, and feces, as well as disposing of needles and other sharps
- Cleaning patients room and discharges when they leave
- Cleaning operating rooms: pre and post operative
Administrative Assistant
Custom Fasteners
01.2016 - 01.2020
- Contaced existing customers, as follow up to letters sent, to schedule a needed upgrade of their system.
- Answered Incoming customer calls.
- I have strong verbal and written communication skills.
- I am proficient in Outlook and Excel.
- I am comfortable speaking with persons at various types of businesses.
- Prepared quotes for new customers
- Faxed, filed, and general office duties
- Strong communication skills, both written and oral along with the confidence and ability to interact with all level of clientele
- Experience with managing data as well as drafting, proofreading, and coordinating documents
- Data entry
- Phone calls, emails, and correspondence, ensuring excellent customer service
IT Tech Specialist
22nd century Technologies
11.2014 - 01.2016
- Alteris ticketing system
- Service Now ticketing system
- Responded to customer who had computer issues
- Used Note one
- Prepared Power Point presentations for the team
- Rewrote knowledge documents as needed
- Maintained active directory to assist clients
- Desktop supporter
- Added printers to a customers PC
- Mapped drives and reset passwords
- Archived folders And looked up IP addresses for customers
IT Tech Specialist
ASM Research
07.2010 - 11.2014
- Handled system issues
- SDM ticketing system
- Responded to customer who had computer issues
- Proficient in One Note software
- Prepared Power Point presentations for the team
- Rewrote knowledge documents as needed
- Maintained active directory to assist clients
- Added printers to a customers PC
- Mapped drives and reset passwords
- Archived folders And looked up IP addresses for customers
Education
AAS Degree - Administrative Assistant
Genesee Community College
01.2004
Skills
- Data entry
- Customer service
- Microsoft Excel
- Document preparation
- Office software proficiency
- Workflow optimization
- Appointment scheduling
- Records management
- Inventory management
- Communication skills
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Computer skills
- Microsoft
- Purchase orders organization
- Mail distribution
- Relationship building
- Phone call answering
- Scheduling and calendar management
- Package routing
- Administrative improvement
- Clerical support
- Excel spreadsheets
- Data entry documentation
- Social media management
- Office administration
- Technical support
- 10-key proficiency
Timeline
Administrative Assistant
Cook outdoor Contracting
04.2026 - Current
Housekeeping, GS-2-3
Veterans health Administration of WNY
09.2022 - 04.2026
Housekeeping
Rochester Regional Hospital
02.2020 - 09.2022
Administrative Assistant
Custom Fasteners
01.2016 - 01.2020
IT Tech Specialist
22nd century Technologies
11.2014 - 01.2016
IT Tech Specialist
ASM Research
07.2010 - 11.2014
AAS Degree - Administrative Assistant
Genesee Community College