Summary
Overview
Work History
Education
Skills
Timeline
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Victor Garcia

Jamaica

Summary

Versatile and dynamic, adept at maintaining high service standards in fast-paced environments, as demonstrated at SSP America. Excelled in decision-making and customer service, enhancing guest satisfaction and streamlining operations. Skilled in cash handling and problem-solving, ensuring seamless service delivery and operational efficiency.

Overview

9
9
years of professional experience

Work History

Server

SSP America
11.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Hotel Front Desk Clerk

Howard Johnson's Enterprises Inc.
06.2017 - 03.2020
  • Planned coverage needs and organized services to support incoming special events.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts.
  • Maintained transaction security checking payment cards against identification.

Stock Associate

Kim's Fruit And Vegetables
07.2016 - 06.2017
  • Greeted customers and directed to requested products.
  • Managed timely and effective replacement of damaged or missing products.
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Assisted customers to complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Stamped, attached or changed price tags on merchandise by referring to price list.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.

Fast Food Worker

Burger King
07.2015 - 05.2016
  • Assembled food orders while maintaining appropriate portion control.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Pleasantly and courteously interacted with customers to deliver quality service..
  • Prepped food items for later use to save staff time during busy hours.
  • Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.

Education

Degree Expected - Criminal Justice

Queensborough Community College of The City University of New York
Oakland Gardens, NY

Skills

  • Decision-making abilities
  • Cash handling
  • Customer Service
  • Organizing Office Supplies
  • Problem-solving skills
  • Time management
  • Sorting
  • Cleanliness

Timeline

Server

SSP America
11.2021 - Current

Hotel Front Desk Clerk

Howard Johnson's Enterprises Inc.
06.2017 - 03.2020

Stock Associate

Kim's Fruit And Vegetables
07.2016 - 06.2017

Fast Food Worker

Burger King
07.2015 - 05.2016

Degree Expected - Criminal Justice

Queensborough Community College of The City University of New York

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Victor Garcia