Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

VICTOR HERNANDEZ

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

31
31
years of professional experience

Work History

Store Manager

The Home Depot Inc
09.2005 - Current
  • Achieved sales plan in first full year in position. Top store manager % to sales plan for the Gulf region. Recipient of SM performance recognition award an SMM in Las Vegas.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Assistant Store Manager

The Home Depot Inc
01.2008 - 09.2022
  • Performed all ASM functions (MASM/SASM/OASM) with the majority of that time in the OASM role.
  • Inventory captain for all but three years in my role as ASM in all stores as well as loaned out to other stores to captain their inventory.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Department Supervisor

The Home Depot Inc
09.2005 - 01.2008
  • Worked as both D27 and D42 department supervisor in the Kerrville Home Depot. During that time I also performed the Key Carrier function.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.

Store Manager

Rod's Stereo Sounds
06.1998 - 09.2005
  • Managed day to day operations of store. Responsibilities included inventory management, install scheduling, and day to day financials.
  • Successfully managed a small team through a constant strenuous workload buy properly managing install schedule and assignment of installers to installs that leaned on strengths.

Nuclear Reactor Operator

United States Navy, USN
06.1993 - 04.1998
  • Nuclear Reactor Operator on USS Henry M. Jackson SSBN730
  • Performed regular maintenance on nuclear reactor as well as steam plant that accompanied the reactor.
  • Performed watch as Throttleman for submarine as well as Electrical Plant Operator.

Education

Department of Energy Certification. - Nuclear Engineering

Naval Nuclear Power School
Orlando, FL

High School Diploma -

Tivy High School
Kerrville, TX
05.1993

Skills

  • Team Development
  • Project Management
  • Retail Inventory Management
  • Store Merchandising
  • Loss Prevention
  • Customer Service Management

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Assistant Store Manager

The Home Depot Inc
01.2008 - 09.2022

Store Manager

The Home Depot Inc
09.2005 - Current

Department Supervisor

The Home Depot Inc
09.2005 - 01.2008

Store Manager

Rod's Stereo Sounds
06.1998 - 09.2005

Nuclear Reactor Operator

United States Navy, USN
06.1993 - 04.1998

Department of Energy Certification. - Nuclear Engineering

Naval Nuclear Power School

High School Diploma -

Tivy High School
VICTOR HERNANDEZ