Victor Leon
Portland,OR
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
1
1
Certification
15
15
years of professional experience
Work History
General Manager
Los burros supremos
Portland, Oregon
08.2024 - 06.2026
- Oversaw daily operations to ensure smooth restaurant functioning.
- Implemented quality control procedures for food preparation and service.
- Managed staff schedules and delegated tasks effectively.
- Developed training programs for new employees on service standards.
- Coordinated inventory management and supply ordering processes.
Server
Pastini Pastaria
Portland
12.2023 - 07.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Provided exceptional service to high volume of daily customers.
- Managed table assignments and ensured timely service to guests.
- Took orders from customers accurately and in a timely manner.
- Recommended menu items based on guest preferences and dietary needs.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Collaborated with kitchen staff to fulfill menu orders accurately.
- Responded promptly to customer inquiries and resolved any issues.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on restaurant procedures and standards.
- Handled cash transactions and processed payments efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Area Manager of Operations
Seacrabhouse
Portland
12.2020 - 11.2023
- Oversaw daily operations across multiple locations to ensure smooth workflows.
- Managed operational activities of multiple branches, ensuring compliance with company policies and procedures.
- Implemented standard operating procedures to improve service efficiency.
- Monitored compliance with health and safety regulations in all facilities.
- Coordinated inventory management and supply chain processes for optimal stock levels.
- Conducted regular inspections to maintain quality control in food preparation areas.
- Managed staff scheduling and training to enhance team performance.
- Fostered a positive work environment through effective communication and support.
- Established goals and objectives that aligned with overall business strategy and monitored progress against those goals.
- Conducted regular meetings with department heads to review performance indicators, discuss issues and concerns and provide feedback.
- Collaborated with other managers to develop plans for new initiatives and projects.
- Resolved conflicts between departments by providing clear direction on tasks or duties.
- Trained staff on new procedures or processes related to their job functions.
- Provided leadership and guidance to staff members in order to ensure the efficient operation of all departments.
- Monitored performance metrics such as production rate, inventory control, quality assurance and cost reduction.
- Analyzed financial data to identify areas of improvement and monitored spending trends across multiple locations.
- Developed budgeting plans for each department based on projected revenue growth.
- Coordinated training programs for newly hired staff members, providing them with the necessary skills needed for success in their roles.
- Assisted in recruiting efforts by interviewing prospective candidates for open positions within the organization.
Multi- unit restaurateur
Chipotle Grill
Portland, OR
08.2011 - 11.2020
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Trained and mentored team members on service protocols and food safety practices.
- Implemented inventory management processes to minimize waste and optimize stock levels.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed marketing strategies to enhance customer engagement and drive sales growth.
- Handled customer inquiries and resolved complaints to ensure guest satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted performance evaluations and provided constructive feedback to team members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Optimized profits by controlling food, beverage and labor costs.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Managed staff schedules and maintained optimal staffing levels throughout shifts.
Skills
- Operational management
- Quality control
- Staff training
- Inventory management
- Budgeting and forecasting
- Performance evaluation
- Team leadership
- Problem solving
- Time management
Languages
English
Professional
Spanish
Professional
Certification
- Servesafe proctor
- OLLCC
Accomplishments
- -Awarded Markateer at Chipotle for highest sales built in Oregon and Washington for marketing.
References
References available upon request.
Timeline
General Manager
Los burros supremos
08.2024 - 06.2026
Server
Pastini Pastaria
12.2023 - 07.2024
Area Manager of Operations
Seacrabhouse
12.2020 - 11.2023
Multi- unit restaurateur
Chipotle Grill
08.2011 - 11.2020