Results-driven Office Operations Manager experienced in streamlining processes and enhancing productivity through effective project coordination. Delivered comprehensive administrative support while fostering a collaborative workplace that drives organizational success. Demonstrated exceptional communication and multitasking skills in fast-paced environments, maintaining organized office operations.
Work History
Administrative Assistant
7 Years 10 Months
NYMED, S.A DE C.V. | 01.2019 - Current
Supported legal and technical consulting services for governmental regulatory agencies, including CNSNS, ensuring compliance with regulations for handling radioactive materials in Mexico.
Demonstrated stability, competence, motivation, and proactivity while quickly adapting to diverse work environments.
Managed executive calendars, coordinated meetings, and resolved scheduling conflicts across multiple priorities.
Drafted correspondence, reports, and internal memos with consistent accuracy and professional tone.
Organized confidential records, invoices, and filing systems to support efficient office operations.
In the beginning of that year I got recruited as a Telemarketer. I worked with Chime in their Disputes department. I worked the nightshift for about 3 months after the training. I ended up quitting due to a lack of communication with my boss and them not paying me the full time that I was working with them due to a mistake in their system.
Worked with Quality Performance on cold leads for insurance company, offered competitive insurance deals, employed for 3 months until company closed due to management issues.
In summary, in that time I learned how to have excellent communication with all the customers and be very attentive to detail.
Waiter
6 Months
Restaurant Bar “Las Yardas” | 01.2022 - 07.2022
Worked at restaurant bar 'Las Yardas' for 6 months, serving as waiter for 4 months, kitchen substitute for 1 month, and barista substitute for 1 month.
Operated in a 2-story restaurant serving wings, pizzas, hamburgers, and drinks, focusing on delivering personalized service as waiter and gaining experience in kitchen operations using fryer, oven, and grill.
When I was a substitute bartender I learned to make certain drinks (margaritas, gin and tonic, martini, bloody mary, etc.). I learned to work serving drinks at a considerably good speed. I also learned to use a beer tap and serve one correctly.
Provided attentive table service, relayed orders to kitchen and bar staff.
Coordinated meal timing with service team to maintain smooth dining room flow.
Suggested menu items and drink pairings to enhance guest satisfaction.
Dosimetry Technician
7 Months
ACPRA, S.A DE C.V. | 01.2018 - 08.2018
Responsibilities: Reading of the monthly exposures registered on personal dosimeters; the reading process documents how much ionizing radiation an occupationally exposed person receives in such areas as:
1. Radiology Departments
2. Nuclear Medicine Departments
3. Radiotherapy Departments
4. Mining companies
The process uses specialized radiation measurement equipment to provide exact amounts of radiation doses received by all occupationally exposed persons within a department; monthly, annual and lifetime exposure reports are generated and maintained according to normal radiological standards.
Effectively led quality management for the dosimetry laboratory.
Performed supervision and follow-up of customer service representatives in order to minimize turnaround of customer complaints and to improve customer satisfaction metrics.
During my administration, documented improvement in both quality and customer service metrics.
Organized and validated customer data to support effective follow-up.
Handled customer calls effectively and efficiently.
I was able to master the databases and software of the customer service system.
Professionally handled the large volume of customer calls, both incoming and outgoing, with speed and tact.
Salesman
6 Months
Holy Sheep | 02.2017 - 08.2017
Holy Sheep sells personalized T-shirts in commercial zones and malls.
Responsibilities: Attract clients interested in purchasing shirts or T-shirts with logotypes and/or personalized designs of their own choice.
Selected words to convey the customer’s viewpoint and enhance design appeal.
General customer attention required a positive attitude in order to quickly adapt to potential clients and to interest them in the product; also, multi-tasking abilities helped to maintain simultaneously the interest of various customers in order to close the maximum number of sales in the allotted times.
Always professional and courteous with our customers.
Ensured positive customer experiences through professionalism and courteous service.
Consistently met company expectations by converting customer interest into sales.
Assisted customers by addressing questions and providing quotes to support sales goals.
Education
B.A. - Marketing
Professional Advancement Training Center | CDMX
initials CAEP, in Spanish
High School Equivalency exam - High School
CAEP | CDMX
passed (CAEP, within its CAPSA program)
Radiologist Technician - Radiology
ETR (Escuela De Tecnicos Radiologos) | CDMX
Professional internships in X-rays studies for different specialties (Tomography, conventional X-rays), 2021- 2022 (1 year)
Professional internships in X-rays doing X-ray studies for different specialties (Tomography, conventional X-rays), Engaged in professional internships for X-ray studies from 2020 to 2021
Performed diagnostic imaging procedures with precision, following safety and radiation protocols.
Positioned patients accurately to produce clear images and reduce repeat scans.
Calibrated imaging equipment and verified system readiness before each procedure.