Victor Martinez
Arlington
Summary
Experienced and motivated professional with over 5 years of combined experience in healthcare, customer service, and team supervision. Skilled in leadership, communication, and problem-solving, with a proven ability to guide teams, manage operations, and deliver excellent customer experiences. Currently pursuing a degree in Healthcare Administration to further enhance managerial and organizational expertise.
Overview
8
8
years of professional experience
Work History
Registrar
Parallon Healthcare
02.2025 - Current
- Register and process patient information and payments in the Emergency Department.
- Maintain strict confidentiality and ensure compliance with privacy regulations.
- Obtain and verify patient documentation to ensure understanding of rights and responsibilities.
- Deliver excellent customer service while handling sensitive patient data professionally.
Customer Service
VicMar Projects
08.2018 - 01.2025
- Supervised and trained customer service staff to achieve performance goals.
- Managed billing, expenses, and job quotes while ensuring accurate and timely documentation.
- Oversaw workflow and monitored progress to help team members meet personal and company objectives.
- Provided solutions to customer issues and maintained strong client relationships.
Installation Coordinator
Service Pros Installation Group
09.2023 - 06.2024
- Coordinated installation projects and addressed customer questions and concerns.
- Processed payments and managed communication between clients and Lowe’s store locations.
- Ensured timely delivery of materials and smooth installation processes from start to finish.
Education
Bachelors - HealthCare Administration
University Of Texas at Arlington
Skills
- Records management
- Admissions support
- Database administration
- Enrollment management
- MEDITECH EHR software
- Patient registration
Timeline
Registrar
Parallon Healthcare
02.2025 - Current
Installation Coordinator
Service Pros Installation Group
09.2023 - 06.2024
Customer Service
VicMar Projects
08.2018 - 01.2025
Bachelors - HealthCare Administration
University Of Texas at Arlington