Desired Job Title
Assistant General ManagerRetail Sales AssociatePAWork Type
Full TimeLocation Preference
On-SiteHybridLocation: Harrisburg, PA, USClearfield, PA
Open to relocation: Yes
Open To Work
Victor Ordonez
Assistant General Manager
Harrisburg,PA
Work Preference
Summary
Dedicated professional committed to public service, leveraging extensive experience in training, team management, and customer service. Proven success in creating engaging environments that foster civic responsibility and enhance community engagement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Hardee's Restaurant
Harrisburg, PA
02.2021 - Current
- Supervised daily operations to maintain high food quality standards, ensuring customer satisfaction.
- Trained staff on procedures and customer service expectations to improve service delivery.
- Managed inventory levels and coordinated supply orders to support operational efficiency.
- Ensured consistent compliance with health and safety regulations throughout operations.
Retail Sales Associate
Lowe's
Harrisburg, PA
01.2020 - 01.2021
- Guided customers in selecting products, enhancing their shopping experience and addressing inquiries.
- Educated customers on product features and benefits, facilitating informed purchasing decisions.
- Organized merchandise displays, increasing product visibility and appeal.
- Conducted regular stock checks to maintain optimal inventory levels.
Social Studies Teacher
Harrisburg School District
Harrisburg, PA
08.2017 - 11.2019
- Led classroom discussions that promoted critical thinking and encouraged civic responsibility among students.
- Developed engaging lesson plans that fostered student interest in diverse social studies topics.
- Utilized technology tools to enhance student learning experiences and increase engagement.
- Collaborated on interdisciplinary projects and curriculum development with colleagues.
Owner/Operator
New Horizons Design
Curwensville, PA
09.2002 - 08.2017
- Negotiated contracts with clients to secure favorable terms for products and services.
- Streamlined daily operations to improve service delivery.
- Resolved customer complaints to maintain customer satisfaction and business reputation.
- Maintained accurate financial records and processed transactions promptly.
Education
Master of Arts - Applied History
Shippensburg University
Shippensburg05-2013
Bachelor of Arts - History and Political Science
University of Michigan
Ann Arbor05-2004
Skills
- Operational oversight
- Process improvement
- Service offerings expertise
- Staff training
- Customer service excellence
- Information analysis
- Problem solving
- Computer software proficiency
Certification
ServSafe
Timeline
Assistant General Manager
Hardee's Restaurant
02.2021 - Current
Retail Sales Associate
Lowe's
01.2020 - 01.2021
Social Studies Teacher
Harrisburg School District
08.2017 - 11.2019
Owner/Operator
New Horizons Design
09.2002 - 08.2017
Master of Arts - Applied History
Shippensburg University
Bachelor of Arts - History and Political Science
University of Michigan