Kathie Webster
Stevensville,Montana
Summary
Empathetic, effective and motivated medical assistant able to combine clinical experience with compassion to meet challenges facing today's healthcare organizations. Looking to join medical team dedicated upholding highest standards of patient care.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Patient Access Representative
StoryBrookMedicine-Dr Kirk Crews,Sari Kerslake FNP
Stevensville, MT
09.2022 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Collected co-pays and other payments from patients at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Answered phones promptly in a professional manner.
- Facilitated communication between patients, staff members, and third party payers.
- Managed incoming faxes related to patient registration processes.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Clerk/soda Fountain Lead
Valley Drug & Variety
Stevensville, MT
01.2020 - 09.2022
- Answered customer questions about products and services and recommended appropriate solutions.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served drinks and prepared specialty beverages.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Counted and balanced register prior to each shift.
- Ordered/stocked supplies for department.
Certified Medical Assistant
Adventist Health/Feather River, General surgeon
Paradise, CA
09.2012 - 01.2019
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Cleaned, restocked and prepared exam rooms and medical equipment.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons’ preference cards.
- Exhibited confidence to work extremely well under pressure and with a variety of physicians of different temperaments.
- Assisted physicians during diagnosis and treatment, as well as assisting during surgery.
- Collected and prepared tissue specimens for laboratory analysis.
- Floated when necessary to Anti coagulation clinic, OB/gyn and ENT clinics.
Certified Medical Assistant
Allergy Associates
Chico, CA
12.2010 - 09.2012
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Allergy skin testing, IM, subcutaneous injections, intra dermal injections, allergy shots.
- Authorized drug refills and provided detailed prescription information to pharmacies and obtained prior auths from insurance carriers.
- Patient medication and testing education.
- Cleaned, restocked and prepared exam rooms and medical equipment.
- Scheduled appointments for patients via phone and in person.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Medical Assistant
Paradise Pediatric Medical Group
Paradise, CA
11.2009 - 12.2010
- Recorded patient histories and filed supporting clinical data and diagnosis.
- Recorded vital signs and medical history.
- Hearing and vision testing.
- IM injections.
- Maintained patient flow.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Assisted physicians with exams and treatments by assisting with instruments, injections and suture removal.
Certified Medical Assistant
Dean Hadley, M.D.
Paradise, CA
06.1989 - 11.2009
- Urinalysis
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Set up an assisting procedures.
- Cleaning rooms.
- Sterilizing instruments.
- Cleaned, restocked and prepared exam rooms and medical equipment.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Scheduled surgeries by making arrangements with surgical center and verifying times with patients, preparing charts, pre-admission and consent forms.
- Scheduled appointments for patients via phone and in person.
- Performed urodynamic testing.
- Contacted pharmacies to submit and refill patients' prescriptions.
Skills
- HIPAA compliance
- Inventory and supply management
- Specimens collection and processing
- Medical terminology
- Professional bedside manner
- Understands medical procedures
- Customer assistance
- Patient Scheduling
- Appointment management
- Patient Registration
- Medical Transcription
- Payment Collection
- Co-payment collection
- Patient reception management
Certification
- Certified medical assistant-California certifying board for Medical Assistant-September 2018 through September 2023.
- CPR certified through American Heart Association June 2020 through June 2024. Will recertify if necessary.
- BLS - Basic Life Support June 2014 through June 2024. Will recertify if necessary.
Timeline
Patient Access Representative
StoryBrookMedicine-Dr Kirk Crews,Sari Kerslake FNP
09.2022 - Current
Clerk/soda Fountain Lead
Valley Drug & Variety
01.2020 - 09.2022
Certified Medical Assistant
Adventist Health/Feather River, General surgeon
09.2012 - 01.2019
Certified Medical Assistant
Allergy Associates
12.2010 - 09.2012
Medical Assistant
Paradise Pediatric Medical Group
11.2009 - 12.2010
Certified Medical Assistant
Dean Hadley, M.D.
06.1989 - 11.2009