Victoria Aguilar
Summary
A dynamic focused, and energetic student with excellent problem-solving and negotiation abilities that thrives in a fast-paced environment through experience in training and development roles of many different levels including intercultural communication, research data analysis, and project management. Proven track record of success in motivating others towards the achievement of targets as well as the ability to develop, maintain and enhance working relationships within a team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Ikes Love & Sandwiches
04.2022 - Current
- Supervise the daily operations of the store in the absence of a manager
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Analyzed sales figures and identified areas for improvement.
- Maintained safe working environment by observing safety procedures, policies and regulations.
Hostess
BJ's Restaurants, Inc
01.2020 - 06.2021
- Helps an average of 100 customers per day by sharing information regarding happy hour or special promotions on the menu - Facilitated food servers when necessary in handling food orders, disinfecting silverware, bathroom checks, and coordinated all reservations
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Seated patrons based on guest preferences and seating availability.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Representative
Abercrombie & Fitch
04.2019 - 01.2020
- Assist an average of 30 customers per day in selecting items, and accomplished daily revenue on average of $4,000 per shift
- Managed customer accounts to secure customer satisfaction and repeat business.
- Attended monthly sales meetings and quarterly sales trainings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
BA - Communications
California State University of Chico
Chico, CA05.2023
Associate of Arts - Communications
De Anza College
Cupertino, CA06.2020
Associate of Arts - Liberal Arts - Social And Behavioral Sciences
De Anza College
Cupertino, CA06.2020
Skills
- Customer Service
- Sales
- Leadership Development
- Inventory Management
- Team Training
- Organizational Communication
- Presentations
- Microsoft
- POS Transactions
- Program Improvements
- Conflict Resolution
- Project Management
Projects
- Butte County Health Project
- Latin X Project Fundraiser
- RBS Project
- COIL Pro
- AMA International Collegiate Undergraduate Research Competition
Programs
- Puente Program
- Students of Communication Studies
- American Association of Marketing
Certification
- Health Screening Certificate Training - John Hopkins 2022
- Puente Project Certificate of Completion - 2018
Timeline
Shift Lead
Ikes Love & Sandwiches
04.2022 - Current
Hostess
BJ's Restaurants, Inc
01.2020 - 06.2021
Sales Representative
Abercrombie & Fitch
04.2019 - 01.2020
BA - Communications
California State University of Chico
Associate of Arts - Communications
De Anza College
Associate of Arts - Liberal Arts - Social And Behavioral Sciences
De Anza College