Victoria Avila
Customer Service Representative
San Antonio,TX
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Server
Gloria's Latin Cuisine
Dallas, TX
03.2021 - 08.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Collections Representative
Citibank
San Antonio, TX
07.2020 - 03.2021
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Used skip tracing resources to locate debtors and updated information in company system.
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Server
Cheddars Stratch Kitchen
San Antonio, TX
04.2018 - 12.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Gateway Academy
Laredo, TX 08.2009 - 05.2012
Skills
Menu memorization
undefinedCertification
Food Handler Training - 01/13/22-01/12/25
Timeline
Server
Gloria's Latin Cuisine
03.2021 - 08.2022
Collections Representative
Citibank
07.2020 - 03.2021
Server
Cheddars Stratch Kitchen
04.2018 - 12.2019
High School Diploma -
Gateway Academy
08.2009 - 05.2012
Food Handler Training - 01/13/22-01/12/25
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