Victoria Boudreaux
Madisonville,LA
Summary
Accomplished Treatment Coordinator with a proven track record at St. Tammany Periodontics & Implants, enhancing case acceptance rates and streamlining patient care through expert treatment planning and financial counseling. Skilled in HIPAA compliance and renowned for exceptional customer service, consistently achieving goals and fostering patient trust. Friendly and warm Treatment Coordinator with talent for managing patient relations and ensuring patient comfort with treatment plan and financial arrangements. Substantial familiarity with dental procedures and treatments. Dedicated to establishing effective relationships with patients and staff members.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
St. Tammany Periodontics & Implants
09.2023 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Treatment Coordinator
Clement Family Dentistry
09.2022 - 09.2023
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Laid out potential payment plans for patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Spa Manager
Pinnacle Chiropractic And Ravinia Spa
08.2017 - 03.2020
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Developed strong relationships with vendors to secure best pricing on products and supplies.
Education
Esthiology -
Aveda Institute Lafayette
Lafayette, LA12.2014
High School -
Patterson High School
Patterson05.2012
Skills
- HIPAA Compliance
- Dental knowledge
- Financial Counseling
- Insurance Verification
- Treatment Planning
- Customer Service
- Goal Setting
Certification
-CPR Certified
Timeline
Treatment Coordinator
St. Tammany Periodontics & Implants
09.2023 - Current
Treatment Coordinator
Clement Family Dentistry
09.2022 - 09.2023
Spa Manager
Pinnacle Chiropractic And Ravinia Spa
08.2017 - 03.2020
Esthiology -
Aveda Institute Lafayette
High School -
Patterson High School
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