Summary
Overview
Work History
Education
Skills
References
Timeline
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Victoria Buchholz

Hartford,WI

Summary

Self-motivated Guest Service Leader highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere.

Overview

11
11
years of professional experience

Work History

Guest Service Leader

Kwik Trip
Germantown, WI
06.2015 - Current
  • Conducted regular audits of store operations to identify areas for improvement.
  • Organized the store floor to ensure that products were easily accessible for customers.
  • Provided exceptional customer service by anticipating guest needs and responding promptly to requests.
  • Processed payments using cash registers, credit card terminals, and other point-of-sale equipment.
  • Managed inventory levels by restocking shelves as needed.
  • Resolved customer complaints in a timely manner while adhering to company policies.
  • Trained new team members on customer service policies and procedures.
  • Greeted guests and responded to inquiries with a friendly, knowledgeable attitude.

Personal Care Worker

Collinwood Elderly Care
Orfordville, WI
06.2013 - 06.2015
  • Monitored client health conditions and reported any changes to the appropriate personnel.
  • Maintained accurate documentation of client care services provided daily.
  • Organized recreational activities for clients such as games, movies, outings.
  • Assisted clients with various activities of daily living, such as bathing, grooming, and toileting.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.

Education

High School Diploma -

Monroe High School
Monroe, WI
06-2013

Skills

  • Complaint Handling
  • Guest Relations
  • Customer Service
  • Payment Processing
  • Computer Skills

References

References available upon request.

Timeline

Guest Service Leader

Kwik Trip
06.2015 - Current

Personal Care Worker

Collinwood Elderly Care
06.2013 - 06.2015

High School Diploma -

Monroe High School

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Victoria Buchholz