Victoria Castro Castañeda
Albuquerque,NM
Summary
Seasoned Waitress Trainer with comprehensive background in food service and management. Known for effective training and team leadership, resulting in improved customer service and staff performance. Strengths include communication, problem-solving skills, and the ability to motivate others. Previous work has led to increased efficiency of operations and enhanced restaurant reputation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress Trainer
Waffle House Restaurant
Albuquerque, NM
04.2015 - 07.2022
-Assessed waiters knowledge of restaurant policies and procedures related to Customer service.
-making sure all waiters are focusing on topics like communication skills and problem solving techniques.
-provided guidance to new waiters in learning menu items and their ingredients.
-monthly meetings with all waiters/waitresses.
Courier Driver
Antech Diagnostics - Veterinary Reference STAT Laboratory
Albuquerque, NM
07.2018 - 11.2020
- Loaded and unloaded cargo from trucks, vans, and containers.
- Maintained accurate logs of deliveries and pickups.
- Inspected shipments for damages or discrepancies; recorded any issues found.
Education
High School Diploma -
Atrisco Heritage Academy High School
Albuquerque, NM05-2013
Skills
- Menu knowledge
- Order accuracy
- Service procedures
- Point of sale systems
Languages
Spanish
Professional
Certification
Safe serv
References
References available upon request.
Timeline
Courier Driver
Antech Diagnostics - Veterinary Reference STAT Laboratory
07.2018 - 11.2020
Waitress Trainer
Waffle House Restaurant
04.2015 - 07.2022
High School Diploma -
Atrisco Heritage Academy High School