VICTORIA CORONADO
Houston,Texas
Summary
Personable Customer Service expert with 5 years of complaint-resolution and customer retention success. Tactfully alleviates dissatisfaction with resourceful problem-solving and attention to detail. Skillfully processes payments and manages accounts to provide consistently outstanding service. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Stays on top of demands in fast-paced environments by effectively using slow periods.
Overview
5
5
years of professional experience
Work History
Title Clerk
Harris County Tax Office
08.2022 - 04.2023
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Created legal documents such as deeds, mortgages and leases based on title search results.
- Collected taxes and fees, submitted payments and issued receipts.
- Calculated and remitted state sales tax, service, and other charges.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Handled cash and credit card payments accurately.
- Entered title and vehicle information into database.
- Assisted in preparation of title insurance policies and title commitments.
- Received and processed paperwork for titles, new license plates, and renewals.
- Communicated with customers to resolve common title issues.
Inbound Stower
Amazon
03.2021 - 09.2022
- Completed all tasks promptly and with minimal oversight
- Enhanced customer satisfaction with fast, knowledgeable service
- Served customers by going above-and-beyond to offer exceptional support for all needs.
- Inspected items for any damages and reported discrepancies to supervisor.
- Separated damaged items from functional ones before placing on shelves.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Customer Service Specialist
Dicks Sporting Goods
05.2020 - 03.2022
- Remedied customer complaints and escalated critical issues to manager for immediate assistance
- Balanced cash drawer at beginning and end of each shift
- Used Microsoft to retrieve necessary customer information, inventory data, and purchase order status
- Received and addressed requests for price quotes, purchase orders, order adjustments, and cancellations
- Drove customer retention by providing pricing information, delivery updates, and account data
- Explained promotions and special offers to customers
- Kept balance sheets with amounts and numbers of transactions
- Promoted loyalty programs and store cards.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Cashier
Wingstop
09.2019 - 04.2020
- Balanced cash drawer at beginning and end of each shift
- Maintained clean, organized, and well-stocked checkout areas
- Provided information to customers on products or services
- Assisted with price markdowns and merchandise changes on shelves
- Explained promotions and special offers to customers
- Stocked store shelves and end-caps with merchandise during down times
- Engaged with customers while completing cash register transactions
- Put together online order pickups and loaded purchases in vehicles
- Kept customers happy by quickly processing payments and bagging purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cashier
Burger king
05.2018 - 09.2019
- Provided information to customers on products or services
- Balanced cash drawer at beginning and end of each shift
- Maintained clean, organized, and well-stocked checkout areas
- Engaged with customers while completing cash register transactions
- Explained promotions and special offers to customers
- Stocked store shelves and end-caps with merchandise during down times.
Education
High School Diploma -
Northside High School
Skills
- Complaint resolution
- Customer retention
- Report generation
- Customer order management
- Critical thinking
- Multitasking
- Time management
- Employee Timesheet Processing
- Temporary Tags
- Title Processing
- Till Counting
Timeline
Title Clerk
Harris County Tax Office
08.2022 - 04.2023
Inbound Stower
Amazon
03.2021 - 09.2022
Customer Service Specialist
Dicks Sporting Goods
05.2020 - 03.2022
Cashier
Wingstop
09.2019 - 04.2020
Cashier
Burger king
05.2018 - 09.2019
High School Diploma -
Northside High School
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