Victoria galvan
Yakima,WA
Summary
Dedicated cashier with strong cash handling and customer service skills. Proven ability to process transactions efficiently and maintain an organized checkout area.
Overview
4
4
years of professional experience
Work History
Cashier
Walmart
Yakima, WA
04.2023 - Current
- Processed customer transactions with accuracy and efficiency, ensuring smooth checkout experience.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained a clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and gift card payments securely and responsibly.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Trained new cashiers on register operations and customer service protocols.
- Resolved customer concerns promptly to maintain satisfaction and loyalty.
- Monitored inventory levels at the register and restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Provided exceptional customer service through active listening and engagement, enhancing customer interactions.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases and maintained orderly appearance of checkout area.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Personalized service for each customer, significantly enhancing overall satisfaction levels.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Adhered to social distancing protocols and wore mask or face shield.
Housekeeper
avamere yakima
Yakima, WA
06.2022 - 03.2023
- Cleaned and sanitized patient rooms following health and safety protocols.
- Implemented infection control procedures to promote a healthy facility environment.
- Followed daily cleaning schedules to ensure all areas were consistently maintained.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Emptied trash receptacles throughout the property.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Managed organized inventory of cleaning supplies to guarantee readiness and efficiency for daily operations.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Responded to requests from guests regarding housekeeping needs.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Ensured that all health standards were met during cleaning operations.
- Swept and damp-mopped private stairways and hallways.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Adhered to daily cleaning schedules and adjusted them based on operational demands.
- Assisted in laundry services including washing, drying, and folding linens.
- Reported maintenance issues to ensure safe and clean environments for residents.
- Assisted in laundry services including washing, drying, and folding linens.
Education
GED -
Eisenhower
Yakima, WA07-1994
Skills
- Point-of-sale operation
- Customer transaction processing
- Cash handling
- Inventory management
- Employee training
- Customer service
Timeline
Cashier
Walmart
04.2023 - Current
Housekeeper
avamere yakima
06.2022 - 03.2023
GED -
Eisenhower