Victoria Garcia
Torrington,CT
Summary
Dedicated professional with experience transporting students to and from school and school-related activities. Highly organized in providing an efficient and safe bus ride, following designated routes and conducting pre-trip vehicle inspections. Skilled at communicating and interacting with students, parents and school staff to ensure a pleasant and comfortable environment.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Sunoco Apple House
Torrington, Connecticut
06.2024 - Current
- Coordinated with other departments when additional support was needed during peak hours.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted cashiers with resolving customer complaints and inquiries.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Processed refunds and exchanges according to company policy.
- Supervised cashier staff during busy shifts to ensure efficient service.
- Trained new cashiers on register operation and customer service best practices.
School bus driver
All star transportation
Torrington, CT
09.2023 - 06.2024
- Conducted pre-trip and post-trip inspections of school bus to verify safety and functionality.
- Provided timely pickup and drop-off of children at designated locations in accordance with established schedules.
- Successfully completed all required training courses related to school bus operation and safety.
- Ensured compliance with state and federal transportation regulations.
- Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
- Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Responded quickly in emergency situations by taking appropriate actions.
- Performed pre-trip inspections of the bus according to established procedures.
Customer Service Desk Lead
The Home Depot
New Hartford, CT
03.2021 - 08.2023
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Worked with coworkers to complete tasks.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
- Provided efficient and courteous service to customers at all times.
- Met deadlines while maintaining high-quality deliverables.
- Managed and coordinated multiple projects while ensuring timely completion.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Identified ways to improve efficiency in operations and implemented process changes.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Experienced with social media and communications platforms.
- Performed routine and scheduled maintenance services.
House keeping
The Winvian
Morris, CT
09.2020 - 03.2021
- Worked with coworkers to complete tasks.
- Provided efficient and courteous service to customers at all times.
- Identified ways to improve efficiency in operations and implemented process changes.
- Maintained high standards of cleanliness throughout all assigned areas on a daily basis.
- Disinfected and cleaned bathroom areas, refilling dispensers.
- Exhibited the ability to work independently with minimal supervision while delivering quality results.
- Possessed excellent attention to detail when vacuuming, dusting, mopping, and sweeping.
- Demonstrated strong knowledge of proper use of cleaning equipment and products.
- Developed excellent organizational skills for cleaning large spaces in an efficient manner.
- Washed windows, mirrors, and glass surfaces to remove residue.
- Cleaned and polished furniture, metal fixtures and equipment.
- Interacted professionally with employees and clients.
- Safely handled cleaning chemicals to comply with guidelines and procedures.
- Utilized effective communication skills when working as part of a team or leading a crew.
- Removed dirt and debris from high-traffic areas.
Education
High School Diploma -
Exploration's charter school
Winsted, Ct06.2019
Skills
- Conflict resolution
- Professionalism
- Record keeping
- Attention to detail
- Effective communication
- First aid knowledge
- CPR certification
- Customer service
- License endorsements
- Multitasking
- Drug and alcohol testing
- Problem solving
- DOT Regulations
- Commercial Drivers License CDL
- Valid Driver's License
- Dependable and Responsible
- Licensing Requirements
- Cash handling
- Transaction processing
- Inventory management
- Team leadership
- Communication skills
Certification
- Commercial Drivers License Class B
- CPR Certification
Timeline
Cashier Team Lead
Sunoco Apple House
06.2024 - Current
School bus driver
All star transportation
09.2023 - 06.2024
Customer Service Desk Lead
The Home Depot
03.2021 - 08.2023
House keeping
The Winvian
09.2020 - 03.2021
High School Diploma -
Exploration's charter school
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