Victoria Herrera
Durham,NH
Summary
Diligent with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.
Professional, and prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Crew Member
AMC Theatres
01.2023 - 12.2023
- Worked front counter, and concessions stands
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of the theater to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Improved team morale, leading to increased productivity and reduced turnover.
- Fostered positive team environment by assisting coworkers during rush periods.
Education
Bachelor of Arts - English
University of New Hampshire
Durham, NH05-2028
High School Diploma -
International Studies Preparatory Academy
Coral Gables, FL05-2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Interactive communication skills
- Integrity and Honesty
- Initiative and Self-Motivation
- Leadership Qualities
- Learning Agility
- Verbal and written communication
- Complex Problem-Solving
- Creativity and Innovation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Professional Working
Timeline
Crew Member
AMC Theatres
01.2023 - 12.2023
Bachelor of Arts - English
University of New Hampshire
High School Diploma -
International Studies Preparatory Academy
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