Victoria Hoffmann
Austin,TX
Summary
Detail-oriented team player with strong organizational skills and a proven track record in fast-paced environments. Experienced Bartender with extensive knowledge of spirits, known for engaging customers and delivering exceptional service. Adept at managing multiple projects with precision and accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Coordinator
Upraise Marketing + PR
03.2022 - 06.2024
- Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Streamlined communication between clients and internal teams for seamless project execution.
- Drafted, revised, and published press releases for multiple clients, ensuring accurate and engaging content aligned with brand messaging, resulting in increased media coverage and client visibility.
- Drafted blogs on various creative and technical subjects for a variety of clients, tailoring content to specific audiences and optimizing for SEO to enhance online engagement and brand authority.
Assistant Manager/Bartender
Slapbox Parmer
09.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
Bartender
Snoopy's Pier & Marker 37 Marina
08.2020 - 08.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server
Outback Steakhouse
09.2018 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Arts - Communications
Texas A&M University - Corpus Christi
Corpus Christi, TX05.2021
Skills
- Customer Service
- Account Management
- Relationship Building
- Project Management
- Multitasking and Organization
- Inventory Management
- Event Coordination
- Attention to Detail
- Excellent Communication
Certification
- Seller Training, Texas Alcoholic Beverage Commission - 7/23/26
- Food Handlers, Texas Alcoholic Beverage Commission - 7/23/26
Timeline
Account Coordinator
Upraise Marketing + PR
03.2022 - 06.2024
Assistant Manager/Bartender
Slapbox Parmer
09.2021 - 03.2022
Bartender
Snoopy's Pier & Marker 37 Marina
08.2020 - 08.2021
Server
Outback Steakhouse
09.2018 - 08.2019
Bachelor of Arts - Communications
Texas A&M University - Corpus Christi
- Seller Training, Texas Alcoholic Beverage Commission - 7/23/26
- Food Handlers, Texas Alcoholic Beverage Commission - 7/23/26
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