Victoria King
163 Irvin St, Jonesboro,GA
Summary
Highly-motivated employee with customer service, multitasking, time management and a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Store Manager
Roots Hair And Beauty
Fayetteville , GA
09.2020 - 07.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices
- Enhanced customer satisfaction and store operations through relationship building
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Answered product questions with up-to-date knowledge of sales and promotions.
Store Manager in Training
Journeys Shoe Store
Nashville , TN
06.2017 - 09.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Provided product information and answered customer questions.
- Offered suggestions for additional items that may be of interest to customers.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Completed transactions in an efficient manner while providing excellent customer service.
- Assisted in recruiting, hiring, training, and developing new team members.
- Processed daily cash deposits, reconciled discrepancies, and tracked financial data.
- Addressed customer complaints in a timely and professional manner, to maintain positive relationships.
- Supervised staff of up to 20 employees and conducted performance reviews.
Education
High School Diploma -
Nashville School Of The Arts
Nashville, TN05-2018
Skills
- Exceptional customer service
- Outstanding communication skills
- Attention to detail
- Multitasking
- Calm under pressure
- Shift scheduling
- POS systems
- Payroll management
References
References available upon request.
Timeline
Store Manager
Roots Hair And Beauty
09.2020 - 07.2023
Store Manager in Training
Journeys Shoe Store
06.2017 - 09.2020
High School Diploma -
Nashville School Of The Arts
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