Victoria Lawhon
Fayetteville,NC
Summary
Dynamic Human Resources Specialist with a proven track record at the Army, excelling in HR policy implementation and employee training. Adept at enhancing customer relations and ensuring compliance, I effectively managed benefits administration and led diversity initiatives, fostering an inclusive workplace while delivering exceptional service and support.
Overview
5
5
years of professional experience
Work History
Human Resources Specialist
Army
Fort Bragg, NC
05.2021 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Led diversity and inclusion initiatives, creating more inclusive workplace.
- Created and delivered HR training sessions to staff, managers and executives.
Retail Sales Associate
Platos's Closet
Florence, SC
09.2020 - 05.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
Education
Bachelor of Science - Psychology
American Military University
Skills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
- Confidential document control
- Conflict resolution tactics
- Customer service delivery
- Microsoft office
Timeline
Human Resources Specialist
Army
05.2021 - Current
Retail Sales Associate
Platos's Closet
09.2020 - 05.2021
Bachelor of Science - Psychology
American Military University