Victoria Leonard
North Weymouth,MA
Summary
Dedicated professional with a strong foundation in team-oriented operations and customer service, consistently delivering exceptional results. Proven ability to communicate effectively and manage multiple tasks simultaneously while upholding high service standards. Recognized for reliability and effective communication skills, complemented by a solid understanding of operational procedures. Committed to fostering collaborative work environments that drive success and enhance team performance.
Overview
7
7
years of professional experience
Work History
Crew Member
Dunkin' Donuts Franchising
North Weymouth, MA
07.2025 - Current
- Supported training of new crew members on operational procedures and best practices.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Crew Member
Chipotle
Hingham, MA
04.2025 - 07.2025
- Prepared food orders efficiently according to customer specifications.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in inventory management by tracking stock levels and product freshness.
- Engaged with customers to provide exceptional service and resolve issues promptly.
- Collaborated with team members to ensure smooth operations during peak hours.
- Followed safety protocols to maintain a safe working environment for staff and customers.
- Adapted quickly to changing tasks and priorities in a fast-paced setting.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Life Insurance Agent
Fisher Organization
Braintree, MA
02.2025 - 04.2025
- Developed tailored life insurance solutions based on client needs and financial goals.
- Conducted thorough policy reviews to ensure compliance with regulatory standards.
- Educated clients on various life insurance products and benefits, enhancing understanding and engagement.
- Built strong relationships with clients through active listening and personalized service strategies.
- Analyzed market trends to identify new sales opportunities, enhancing product offerings and client reach.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
Barista
Starbucks
Milton, MA
01.2022 - 11.2024
- Created customer connections to ensure long-term sales.
- Built beverages to the Starbucks standard.
- Operated a POS (Point of Sales) system to handle both cash and credit card transactions in accordance with Starbucks regulations.
- Merchandized display cases and diligently promoted prepared foods to drive business revenue.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Restocked counter and customer areas to maintain adequate item levels for expected needs.
- Listened to customer desires and needs to recommend optimal products.
- Provided customers with product details such as coffee blends and preparation descriptions.
- Delivered exceptional customer service by actively engaging with customers and addressing their needs.
- Presented detailed information on beverage menu items while offering samples of featured daily brews.
- Operated espresso machines and brewing equipment to produce consistent drinks efficiently.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
Crew
Fan Expo Boston
Boston, MA
09.2019 - 09.2019
- Supported ComiCon 2019 operations in a large venue
- Supported multiple locations during the event such as celebrity panels and ticket sales.
- Supported Expo staff, exhibitors, guests, and artists.
- Supervised the show floor and ensured guests are receiving assistance as necessary.
- Assisted in managing guest experiences and addressing inquiries effectively.
- Engaged with attendees to promote a welcoming environment and enhance satisfaction.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bristol-Plymouth Regional Technical School
Taunton, MA06-2019
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Attention to detail
- Cleaning and sanitizing
- Self-discipline
- Integrity and honesty
- Safe food handling
Timeline
Crew Member
Dunkin' Donuts Franchising
07.2025 - Current
Crew Member
Chipotle
04.2025 - 07.2025
Life Insurance Agent
Fisher Organization
02.2025 - 04.2025
Barista
Starbucks
01.2022 - 11.2024
Crew
Fan Expo Boston
09.2019 - 09.2019
Bristol-Plymouth Regional Technical School