Victoria Llanos
Arcadia ,WI
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Gundersen Health System, showcasing strong problem-solving and schedule coordination skills. Expert in leveraging computer skills and teamwork to exceed objectives, achieving significant improvements in task execution and client contentment without exceeding a single numerical percentage.
Overview
12
12
years of professional experience
Work History
Scheduler
Gundersen Health System
Onalaska, WI
10.2021 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
Medical Service Coordinator
United Healthcare
La Crosse, WI
05.2020 - 10.2021
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Conducted regular audits of patient files for compliance with regulatory requirements, ensuring prompt resolution of any discrepancies identified during the review process.
- Established effective partnerships with local agencies and other service providers to expand access to essential resources for our clients.
- Managed caseloads effectively to ensure timely access to care for all assigned patients.
- Coordinated patient appointments and scheduling to promote optimal clinician productivity and patient satisfaction.
Customer Service Representative
Ashley Furniture Warehouse
Arcadia, WI
05.2015 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
Get It Now
Onalaska, WI
11.2012 - 05.2015
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
Education
High School Diploma -
Goliad High School
Goliad, TX05.2005
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Customer Service
- Critical Thinking
- Teamwork and Collaboration
- Schedule Coordination
- Problem-Solving
- Telephone Etiquette
Timeline
Scheduler
Gundersen Health System
10.2021 - Current
Medical Service Coordinator
United Healthcare
05.2020 - 10.2021
Customer Service Representative
Ashley Furniture Warehouse
05.2015 - 03.2020
Sales Associate
Get It Now
11.2012 - 05.2015
High School Diploma -
Goliad High School