Victoria Long
Burien,WA
Overview
10
10
years of professional experience
Work History
Benefit Specialist
USI- KIBBLE AND PRENTICE
Seattle, WA
07.2014 - 02.2020
- Primary resource for clients and their employees with benefit or claim questions in call center
- Educating employees on employer-offered benefits
- Provide assistance with coordination of benefits
- Investigate and solve claim problems
- This includes researching contracts, medical policies, writing appeals, and communicating with carriers and billing offices
- Establish effective working relationships with internal partners, clients and carriers that foster mutual respect and teamwork
- Act as a client resource for administrative questions regarding enrollment and eligibility and special contract provisions
Sr. Benefit Specialist
USI- KIBBLE AND PRENTICE
Seattle, WA
08.2022 - 09.2024
Receptionist
Northwest Eye Surgeons
Sequim, WA
11.2021 - 08.2022
- Welcomes and greets all patients, visitors, in person and over the phone
- Assist with scheduling routine and follow up appointments
- Demonstrates critical thinking and problem solving during challenging patient interactions and situations
- Addressing and correcting eligibility issues
- Facilitates patient flow by notifying the provider of patient arrival, being aware of delays, and communicating with patients and clinical staff
- Utilize current Electronic Health Records to accurately and efficiently document and task messages
Timeline
Sr. Benefit Specialist
USI- KIBBLE AND PRENTICE
08.2022 - 09.2024
Receptionist
Northwest Eye Surgeons
11.2021 - 08.2022
Benefit Specialist
USI- KIBBLE AND PRENTICE
07.2014 - 02.2020