Victoria Murrell
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Barnet Dulaney Perkins Eye Center
Pinetop-Lakeside, AZ
07.2024 - Current
- Managed patient scheduling and coordinated appointments to optimize clinic efficiency.
- Trained new staff on operational procedures and patient interaction protocols.
- Resolved patient inquiries and concerns, ensuring high levels of satisfaction and care quality.
- Processed medical claims using advanced billing software to ensure timely reimbursements.
Administrative Assistant III
Oshkosh Defense
Oshkosh, WI
09.2022 - 04.2024
- Coordinated scheduling and logistics for executive meetings and company events
- Managed confidential documents, ensuring compliance with company policies
- Streamlined office procedures, enhancing workflow efficiency across departments
- Maintained and updated filing systems, improving information retrieval processes
- Assisted in budget preparation and expense tracking, supporting financial accuracy
Assistant Manager
Old Navy
Oshkosh, WI
05.2020 - 09.2022
- Led team in executing merchandising strategies to enhance customer experience and drive sales.
- Implemented inventory management practices that streamlined stock replenishment processes.
- Coordinated promotional events, boosting customer engagement and increasing foot traffic in store.
- Mentored junior staff on operational procedures, fostering a collaborative work environment.
Brand Operations Manager
Victoria Secret
Oshkosh, WI
02.2019 - 04.2020
- Managed inventory systems, ensuring optimal stock levels and reducing excess inventory.
- Coordinated with marketing teams to align promotional strategies with operational capabilities.
- Trained and mentored junior staff on best practices in brand operations management.
- Collaborated with cross-functional teams to deliver cohesive brand messaging across all platforms.
Authorization Specialist
American Home Shield
Phoenix Az
01.2017 - 01.2019
- Politely assisted customers in person and via telephone.
- Processed service requests accurately, ensuring timely approvals for home warranty claims.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Patient Sitter
Abrazo Region Services
10020 N 25th Ave
10.2014 - 07.2017
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Escorted patients to examination rooms and prepared them for physician exams.
- Monitored patients with acute conditions.
- Provided caring companionship to patients.
Education
High School Diploma - General Education
Deer Valley High School
18424 N 51st Ave, Glendale, AZSkills
- Customer service
- Team leadership
- Decision-making
- Strong communication skills
- Office administration
- Client communication
- Multitasking and organization
- Data entry
Certification
- CPR certified through American Heart Association
Timeline
Patient Service Specialist
Barnet Dulaney Perkins Eye Center
07.2024 - Current
Administrative Assistant III
Oshkosh Defense
09.2022 - 04.2024
Assistant Manager
Old Navy
05.2020 - 09.2022
Brand Operations Manager
Victoria Secret
02.2019 - 04.2020
Authorization Specialist
American Home Shield
01.2017 - 01.2019
Patient Sitter
Abrazo Region Services
10.2014 - 07.2017
High School Diploma - General Education
Deer Valley High School