Victoria Nuñez
Las Vegas,NV
Summary
Proven Medical Receptionist and Marketing Assistant with a track record of enhancing patient and customer satisfaction at Doctoroo. Skilled in Insurance Verification and Customer Service, adept at multitasking and fostering positive relationships. Achieved a significant reduction in call handling time, demonstrating exceptional efficiency and commitment to quality care and service.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Doctoroo Mobile Urgent Care
Las Vegas Nv
07.2023 - Current
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Processed debit and credit card and electronic check payments.
Marketing
Summit Funding Inc
4000 S Eastern Ave.
05.2021 - 03.2022
- Assisted customers by answering questions and responding to inquiries.
- Responded to customer calls and emails to answer questions about services.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Assisted customers with completing loan applications and other paperwork.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Prequalified customers
- Made sure customers had the right documentation before making them an appointment with a mortgage lender
Education
Spring Valley High School
Las Vegas, NVSkills
- Customer Service
- Google Analytics
- Five 9
- Microsoft teams classic
- Insurance Verification
- Medical Charting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Receptionist
Doctoroo Mobile Urgent Care
07.2023 - Current
Marketing
Summit Funding Inc
05.2021 - 03.2022
Spring Valley High School