Victoria Pertell
Philadelphia,PA
Summary
Proven to excel in customer service and visual art creation, I significantly enhanced guest experiences at Post Real Estate Group through empathetic engagement and resolved conflicts with diplomacy. My artwork, recognized for its uniqueness, contributed to client satisfaction and revenue growth. Skilled in training and mentoring, I boosted team productivity and fostered a positive work environment.
I am a self starter and equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Concierge
Post Real Estate Group
Philadelphia, PA
03.2022 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival by providing warm welcome.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Contributed to the creation of an inclusive living environment through ongoing collaborations with diverse groups of residents.
- Coordinated move-ins and move-outs seamlessly, minimizing disruptions to both current and incoming residents.
- Utilized effective communication skills to relay important information between management, staff members, and residents efficiently.
- Demonstrated exceptional problem-solving abilities when faced with emergency situations or unforeseen challenges.
- Collaborated with property management team to address any concerns or requests from residents promptly.
- Maintained a safe and secure environment by monitoring security systems and reporting suspicious activities.
- Conducted regular property inspections to identify maintenance needs and ensure prompt attention to any issues.
- Managed resident inquiries and concerns with professionalism, resulting in timely resolutions.
Artist
Self-employeed
Philadelphia, PA
10.2014 - Current
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
- Contributed to creative process through original ideas and inspiration.
- Expanded skillset continually by attending industry conferences, workshops or courses related to specific artistic mediums or practices desired further mastery upon within career development.
- Designed character concepts for various multimedia projects, contributing to the development of memorable and engaging stories.
- Delivered high-quality digital artwork under tight deadlines, ensuring project success and client satisfaction.
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Conceptualized unique logo designs for startups, establishing strong visual identities that resonated with target markets.
- Sold original art pieces through online platforms, gallery exhibitions, and direct customer interactions, generating consistent revenue streams while maintaining an active artist presence within the community.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
Server Shift Leader
The Merion Cricket Club
Haverford, PA
02.2020 - 04.2022
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Contributed ideas for improving server procedures during weekly meetings with management staff.
- Increased team productivity with thorough training sessions and consistent performance feedback.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Processed orders and sent to kitchen employees for preparation.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Developed strong relationships with club members by actively listening to their preferences and providing personalized recommendations based on their interests or goals.
- Assisted in the planning and execution of special events, ensuring memorable experiences for attendees.
- Set up promotional displays and equipment for special events and activities.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Operated espresso machines proficiently to produce consistently high-quality coffee drinks according to company recipes and standards.
- Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
- Increased wine sales by effectively communicating the unique characteristics and flavor profiles of various wine selections.
- Collaborated with kitchen staff to develop food pairings that complemented specific wines, enhancing overall dining experience.
- Maintained an organized and visually appealing wine display, attracting customers'' attention and promoting sales.
- Successfully managed large groups during busy periods, quickly adapting to changing circumstances while maintaining composure under pressure.
Education
High School Diploma -
West Philadelphia High School
Philadelphia, PA06.2008
Skills
Customer Service
Highly Adaptable
Strong Work Ethic
Effective problem solving
Training and mentoring
Polite telephone etiquette
Conflict Resolution
Illustration Services
Visual Art Creation
Acrylic painting
Traditional drawing
Timeline
Concierge
Post Real Estate Group
03.2022 - Current
Server Shift Leader
The Merion Cricket Club
02.2020 - 04.2022
Artist
Self-employeed
10.2014 - Current
High School Diploma -
West Philadelphia High School