Victoria Quinones
Goldsboro,NC
Summary
Dynamic and results-driven professional with extensive experience at Lowe's Home Improvement. Proven leadership in supervising teams and enhancing customer satisfaction through exceptional service and problem resolution. Skilled in training staff and maximizing sales opportunities, consistently achieving high customer ratings while fostering a positive shopping experience.
Overview
5
5
years of professional experience
Work History
Department Supervisor
Lowe's Home Improvement
02.2025 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of six employees, delegated tasks and held each employee accountable for completing assignments.
In-Home Sales Consultant
Lowe's Home Improvement
04.2024 - 01.2025
- Maximized potential revenue by identifying upselling opportunities during in-home consultations.
- Achieved high levels of customer satisfaction ratings as evidenced in post-sale surveys, reflecting exceptional interpersonal skills.
- Demonstrated adaptability and flexibility when working with diverse clientele to meet their unique needs effectively.
- Ensured positive customer experiences by addressing concerns promptly, providing timely assistance and support throughout the entire sales process.
Sales Specialist
Lowe's Home Improvement
02.2020 - 02.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Designed and sold specialty windows, doors, fencing, kitchen cabinet design, and appliances.
Education
GED -
Lenoir Community College
Kinston, NC06-2001
CNA License
Oconaluftee Job Corps
Cherokee, NC01-2000
Skills
- Customer service
- Problem resolution
- Workplace safety
- Problem-solving
- Time management
- Leadership skills
- Staff supervision
Timeline
Department Supervisor
Lowe's Home Improvement
02.2025 - Current
In-Home Sales Consultant
Lowe's Home Improvement
04.2024 - 01.2025
Sales Specialist
Lowe's Home Improvement
02.2020 - 02.2024
GED -
Lenoir Community College
CNA License
Oconaluftee Job Corps
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