Victoria Salcedo
Bakersfield,CA
Summary
Experienced in overseeing retail store operations with a strong emphasis on security and efficiency. Adept at utilizing leadership abilities to effectively train and guide staff, fostering a collaborative work environment. Possessing extensive knowledge of inventory management and customer service practices, ensuring smooth daily operations and striving for high levels of customer satisfaction.
Overview
5
5
years of professional experience
Work History
Keyholder
Bath and Body Works
09.2022 - Current
- Opened and closed store five days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
- Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
- Demonstrated adaptability by managing floorset plan changes as needed, ensuring alignment with company standards and visual guidelines.
- Reduced backroom clutter through effective organization of stockroom spaces, allowing for easier access to products when needed.
Sales Associate
Zumiez
09.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Associate
Bath and Body Works
08.2020 - 09.2022
- Keeps up with goals and creates passions towards product being sold
- Consistency adds more products to the bag to benefit sales plan
- Learns the new products and their fragrance notes to up sell them
- Answers any questions customers have on product(season and core)
- Makes sure the under stocks are accurate and organized
- Tests and damages out product and places then into correct hazard bins
- Counts change back to customer ensuring no over or short registers
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed returns, exchanges and refunds in accordance with store policy.
Hostess/Cook
Tony's Firehouse Pizza
06.2020 - 08.2020
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Associate of Science - Nursing
Solano Community College
12-2025
High School -
East Bakersfield High School
01.2020
Skills
- Customer service
- Communication skills
- Teamwork
- Multitasking
Extra-Curricular Activities
Theatre East Drama Department Peer Tutoring Work Study Long-term Determination
Awards
Academic Honor Roll
Community Service
- Teachers aid
- Animal Shelter Provider
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Keyholder
Bath and Body Works
09.2022 - Current
Sales Associate
Zumiez
09.2021 - 09.2022
Associate
Bath and Body Works
08.2020 - 09.2022
Hostess/Cook
Tony's Firehouse Pizza
06.2020 - 08.2020
Associate of Science - Nursing
Solano Community College
High School -
East Bakersfield High School
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