Victoria Smario
Kingwood,TX
Summary
Results-driven New Home Sales Counselor with experience in buyer qualification, contract preparation, and community presentations. Skilled in relationship building, problem solving, and communication. Known for supporting smooth home-buying experiences and maintaining accurate CRM records to strengthen follow-up and closing sales.
Overview
14
14
years of professional experience
Work History
New Home Sales Counselor
First America Homes
The Woodlands, Texas
10.2021 - 07.2026
- Guided buyers through First America Homes communities and model homes.
- Managed sales office appointments, tours, and follow-up calls.
- Recorded prospect details in CRM and updated buyer records.
- Supported lot selection and home inventory discussions with clients.
- Resolved any customer complaints or concerns promptly and professionally.
- Provided tours of model homes to prospective buyers and answered questions about features, pricing, availability, financing options, and other related topics.
- Informed customers about local amenities including schools, shopping centers, and parks.
- Prepared sales contracts for new home purchases and negotiated closing terms with buyers.
- Maintained updated knowledge of current market trends in order to better inform customers when making decisions on purchasing a new home.
- Participated in industry events such as conventions and trade shows to promote our company's products and services.
- Attended weekly team meetings to discuss progress toward achieving monthly sales targets set by management.
- Assisted customers in selecting a home that meets their needs, budget, and lifestyle requirements.
- Conducted model home walk-throughs to showcase floor plan diversity and promote timely selection in the home buying process.
- Assisted clients with new home buying processes by coordinating with referring lenders to facilitate mortgage qualification.
- Built strong relationships with prospective home buyers to foster trust and engagement.
- Promoted active listings through social media marketing, open houses and newsletters.
- Increased personal revenue by completing multiple home and property sales.
Automotive Sales Consultant
Planet Ford
Humble, Texas
07.2019 - 08.2021
- Conducted test drives and presented vehicle options on showroom floor.
- Explained financing, leasing, and payment terms with sales and finance teams.
- Prepared trade-in appraisals and gathered vehicle purchase paperwork.
- Updated customer records in dealership CRM and tracked follow-up calls.
- Coordinated with inventory team to locate available vehicles for buyers.
- Presented lease and purchase agreements to support closing sales.
- Built customer relationships through follow-up calls, emails, and delivery support.
- Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
- Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
- Greeted customers and identified their automotive needs.
- Collaborated with service department personnel to ensure customer satisfaction.
- Answered customer inquiries regarding vehicle availability, specifications, financing terms.
- Collaborated with other departments within the organization to facilitate efficient workflow processes.
- Attended regular training sessions to stay abreast of changes in industry trends and regulations.
- Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
- Increased after-market sales by persuasively presenting additional products which enhanced vehicle and ownership experience.
- Maintained up-to-date knowledge of new products and services offered by the dealership.
- Resolved any customer complaints in a timely manner while maintaining excellent customer relations.
- Participated in trade shows and conventions showcasing dealership's inventory.
- Consistently exceeded quotas by pursuing and closing sales.
- Managed sales negotiations and financing options.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Automotive Sales Consultant
Classic Chevy
Beaumont, TX
01.2016 - 07.2016
- Presented new and used inventory in showroom
- Coordinated test drives with sales and service teams
- Prepared sales paperwork and purchase agreements
- Explained financing options and lease terms
- Inspected vehicles for damages prior to customer delivery.
- Greeted customers, answered inquiries and provided information on available vehicles.
- Negotiated prices with prospective buyers while adhering to company standards.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Consistently exceeded quotas by pursuing and closing sales.
Automotive Sales Professional
BMW of The Woodlands
The Woodlands, Texas
07.2012 - 06.2014
- Presented BMW vehicle features and matched customers with suitable models at The Woodlands showroom.
- Guided buyers through test drives, financing options, and purchase paperwork using dealership processes.
- Explained lease terms, warranty coverage, and BMW ownership benefits in clear language.
- Maintained product knowledge on BMW trims, packages, and available inventory for customer questions.
- Coordinated with finance, service, and delivery teams to support smooth vehicle handoffs.
- Used dealership CRM tools to track leads, appointments, and customer communications.
- Answered customer questions about service department operations and procedures.
- Followed up with customers after purchase to ensure satisfaction with product or service received.
- Provided excellent customer service throughout the entire buying process.
- Participated in trade shows, conventions, and seminars to promote business opportunities.
- Greeted customers and identified their needs by listening to their inquiries.
- Worked closely with finance companies to arrange financing terms for customers.
- Maintained customer relationships through follow-up calls and emails.
- Followed up with customers to build long-term relationships and successful referrals.
Education
High School Diploma -
Broomfield High School
Broomfield, CO05-1985
Skills
- Contract preparation
- Sales negotiation
- Closing techniques
- Prospecting
- Buyer qualification
- Negotiation tactics
- Model tours
- CRM management
- Market analysis
- Product recommendations
- Realtor collaboration
- Customer satisfaction
- Problem solving
- Relationship selling
Accomplishments
- First America Homes - Top Salesperson of The Year (2024)
- First America Homes - Top Closing Q1 & Top Salers Q1 (2024 & 2025)
- First America Homes - Earned All-Expense Paid Trip to Cancun Mexico (President's Award)
- Planet Ford - Recognized as Top Monthly Producer for Multiple Consecutive Months.
- BMW of The Woodlands - Sold 33 vehicles in one month. Broke Dealership Record for most cars sold in one month.
- BMW of The Woodlands - Sold consecutively over 20 vehicles a month year over year.
Timeline
New Home Sales Counselor
First America Homes
10.2021 - 07.2026
Automotive Sales Consultant
Planet Ford
07.2019 - 08.2021
Automotive Sales Consultant
Classic Chevy
01.2016 - 07.2016
Automotive Sales Professional
BMW of The Woodlands
07.2012 - 06.2014
High School Diploma -
Broomfield High School