Open To Work
Victoria Smotherman
The Christ Hospital Outpatient Center
Cincinnati,OH
10
years of professional experience
Detail-oriented office support professional with experience in appointment scheduling, managing records, and insurance verification. Improved data management and operational processes through quick adaptation to new systems. Enhanced document organization and communication protocols, resulting in more efficient daily operations.
Work History
Scheduler
1 Year 9 Months- Managed patient check-in and check-out processes, verifying primary, secondary, and tertiary insurance coverages for seamless patient flow.
- Communicated appointment changes and updates to patients promptly, enhancing patient satisfaction and reducing no-show rates.
- Checked and confirmed insurance details to facilitate patient visits before appointments at Christ Hospital Outpatient Center.
- Entered and updated patient information in scheduling software, ensuring accurate and timely records.
- Processed and distributed correspondence, including patient letters and new patient paperwork, to support communication.
Patient Registrar
4 Years 6 Months- Scheduled appointments, transcribed orders, explained financial options, and updated medical records to maintain accurate patient information.
- Processed incoming paperwork and verified insurance to confirm patient identity for hospital billing systems.
- Managed multi-line phone system, facilitating communication and supporting patient inquiries through internal and external calls.
- Managed doctors' daily schedule and calendar to coordinate new patient referrals and follow up appointments.
- Maintained up-to-date knowledge of third party payer requirements for reimbursement purposes.
Front Office Specialist
3 Years 8 Months- Coordinated appointment scheduling for multiple healthcare providers, optimizing patient flow and maximizing provider availability.
- Answered phone calls and addressed patient inquiries, delivering accurate information and building patient trust.
- Monitored incoming emails, faxes, and mail, ensuring timely responses or forwarding to appropriate personnel.
- Performed data entry tasks for company databases accurately and efficiently.
- Processed payments accurately and efficiently.
Education
Certified Nursing Assistant
General Education Diploma
Skills
Appointment coordination
Patient scheduling
Multi-line phone management
Insurance verification
Healthcare administration
Epic Systems
Oracle Health
Data entry
Records management
Communication protocols
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart Time
Location Preference
On-SiteRemote
Location:
Cincinnati, OH
Open to relocation:
Yes
Minimum Desired Compensation
$45000/yr
Timeline
Scheduler
The Christ Hospital Outpatient Center
05.2024 - 02.2026Read More
Patient Registrar
The Jewish Hospital
09.2019 - 03.2024Read More
Front Office Specialist
TriHealth Physician Partners
01.2016 - 09.2019Read More
Great Oaks Career Campuses
Certified Nursing Assistant
03.2008 - 04.2008Read More
Great Oaks Career Campuses
General Education Diploma
08.2007 - 09.2007Read More