Summary
Overview
Work History
Education
Skills
Timeline
Generic
VICTORIA TANKSLEY

VICTORIA TANKSLEY

San Antonio,TX

Summary

Bringing top-notch customer service skills in oral and written communication, active listening and analytical problem-solving skills, employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Strong leader and problem-solver, efficient, uses independent decision-making skills and sound judgment to positively impact the customer experience.

Overview

19
19
years of professional experience

Work History

Customer Service Specialist

Quate Retail Group Aka QVC
06.2022 - 02.2024
  • Assisted customers with processing orders and order issues.
  • Escalated calls
  • Soft sales.

Senior Client Service Specialist

CAPITAL GROUP COMPANIES, INC
05.2005 - 11.2021
  • Taking inbound calls to assist shareholders and financial advisors with account transactions on Ira's, non-qualified accounts and retirement plans.
  • Provided retirement plan participants options for their retirement account once they have separated from service for retention purposes.
  • When not taking inbound calls, I establish new accounts for new shareholders, process investments, research and resolve complex investment issues and non-complex correction issues.

Education

High School -

Benjamin Franklin
Rochester, NY
01.1986

Skills

  • Proficient at problem solving, making sound judgement in resolving complex and routine matters
  • Able to work independently with minimal supervision Ability to prioritize assignments and complete in a timely manner
  • Able to multitask and use multiple software system

Timeline

Customer Service Specialist

Quate Retail Group Aka QVC
06.2022 - 02.2024

Senior Client Service Specialist

CAPITAL GROUP COMPANIES, INC
05.2005 - 11.2021

High School -

Benjamin Franklin

Similar Profiles

CREATE PROFILE
VICTORIA TANKSLEY