VICTORIA TANKSLEY
San Antonio,TX
Summary
Bringing top-notch customer service skills in oral and written communication, active listening and analytical problem-solving skills, employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Strong leader and problem-solver, efficient, uses independent decision-making skills and sound judgment to positively impact the customer experience.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist
Quate Retail Group Aka QVC
West Chester, PA
06.2022 - 02.2024
- Assisted customers with processing orders and order issues.
- Escalated calls
- Soft sales.
Senior Client Service Specialist
CAPITAL GROUP COMPANIES, INC
San Antonio, TX
05.2005 - 11.2021
- Taking inbound calls to assist shareholders and financial advisors with account transactions on Ira's, non-qualified accounts and retirement plans.
- Provided retirement plan participants options for their retirement account once they have separated from service for retention purposes.
- When not taking inbound calls, I establish new accounts for new shareholders, process investments, research and resolve complex investment issues and non-complex correction issues.
Education
High School -
Benjamin Franklin
Rochester, NY01.1986
Skills
- Proficient at problem solving, making sound judgement in resolving complex and routine matters
- Able to work independently with minimal supervision Ability to prioritize assignments and complete in a timely manner
- Able to multitask and use multiple software system
Timeline
Customer Service Specialist
Quate Retail Group Aka QVC
06.2022 - 02.2024
Senior Client Service Specialist
CAPITAL GROUP COMPANIES, INC
05.2005 - 11.2021
High School -
Benjamin Franklin