Victoria Wallace - Sims
Flower Mound
Summary
Skilled and dedicated worker with 11 years of experience in customer service and team leadership across various sectors, including food service and healthcare. Proven ability to enhance customer satisfaction and operational efficiency while managing diverse teams. Experienced in handling cash transactions and maintaining electronic records. Committed to delivering high-quality service and fostering positive client interactions in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Driver
Courier Pro
Lewisville
11.2025 - Current
- Delivered packages efficiently across designated routes.
- Maintained vehicle cleanliness and operational readiness daily.
- Followed safety protocols during transportation and delivery processes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Passenger Service Agent
G2 Secure Staff
Dallas
07.2025 - 05.2026
- Provided exceptional customer service to enhance passenger experience.
- Assisted passengers with check-in procedures and boarding processes.
- Managed ticketing inquiries and resolved customer issues efficiently.
- Checked in passengers, assigned seats, and issued boarding passes.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Operated computerized system to handle ticketing and check-ins.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Weighed luggage and collected fees for excess baggage.
- Verified identification of passengers for security purposes.
Cashier
Murphy USA
North Little Rock
11.2024 - 07.2025
- Processed customer transactions accurately and efficiently at busy service counter.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided recommendations for purchases.
- Trained new staff on company policies, procedures, and effective customer service techniques.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
Disability Claims Adjudicator
Social Security Disability
Little Rock
08.2024 - 07.2025
- Reviewed disability claims applications for compliance with federal regulations.
- Analyzed medical documentation to determine eligibility for benefits.
- Collaborated with healthcare providers to gather necessary patient information.
- Interpreted policy guidelines to ensure accurate claim processing decisions.
- Communicated decisions clearly to claimants through written correspondence.
- Reviewed medical records and other documentation submitted in support of a claim.
- Assessed claimants' functional capacity through interviews, observations, and other methods.
- Maintained up-to-date knowledge of changes in legislation affecting adjudication process.
- Participated in training sessions designed to update staff on changes in policy or procedure.
- Analyzed test results and physician statements to determine the severity of disability.
Disability Claims Adjudicator Assistant
Social Security Administration
Little Rock
08.2023 - 07.2025
- Serves as the contact representative for questions involving: claims status, changes in medical or mental sources, the disability determination adjudication process, the necessity of completing various forms, and requests for rescheduling of mental and physical examinations.
- Records contact made with: claimants, employers, medical, and mental sources, attorneys, doctors, and local federal Social Security offices, to obtain clarification or further information relating to current and prior physical or mental treatment, work history, and the claimants' ability to appear for scheduled appointments.
- Performs duties related to electronic file maintenance that include scanning and purging case file materials.
- Assists claimants with the completion of various program forms including information relating to a claimant's work history, activities of daily living, and pain.
Sales Associate
Liquorland
Lewisville
03.2023 - 06.2023
- Assisted customers in selecting products based on preferences and needs.
- Maintained organized displays to enhance product visibility and accessibility.
- Handled cash transactions accurately at the point of sale.
- Processed incoming shipments and ensured proper stock rotation.
Cashier
7-Eleven
Flower Mound
05.2022 - 03.2023
- Processed customer transactions accurately and efficiently at busy service counter.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Trained new staff on company policies, procedures, and effective customer service techniques.
- Performed other duties as assigned by management.
Signing Agent Coordinator
AMROCK
Detroit
09.2020 - 05.2022
- Managed the secure handling of sensitive financial information.
- Communicated effectively with multiple parties to resolve signing issues.
- Provided customer service by answering questions related to document signings.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated signing appointments with clients and lenders.
Education
Medical Assistant - Certificate
Ross Medical Education Center
Taylor, MISkills
- Phone etiquette
- Communication skills
- Customer service
- Computer skills
- Merchandising
- Retail math
- Moving
- Cooking
- Microsoft Word
- Computer operation
- Materials handling
- Packaging
- Organizational skills
- Sales
- Restaurant experience
- Attention to detail
- Cash handling
- POS
- Basic math
- Food service
- Warehouse experience
- Retail sales
Certification
- TABC Certification, 04/01/25, 04/01/27
- Food Handler Certification, 04/01/25, 04/01/27
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Delivery Driver
Courier Pro
11.2025 - Current
Passenger Service Agent
G2 Secure Staff
07.2025 - 05.2026
Cashier
Murphy USA
11.2024 - 07.2025
Disability Claims Adjudicator
Social Security Disability
08.2024 - 07.2025
Disability Claims Adjudicator Assistant
Social Security Administration
08.2023 - 07.2025
Sales Associate
Liquorland
03.2023 - 06.2023
Cashier
7-Eleven
05.2022 - 03.2023
Signing Agent Coordinator
AMROCK
09.2020 - 05.2022
Medical Assistant - Certificate
Ross Medical Education Center