Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victor Manuel Macedonio Duarte

Summary

Dynamic leader and effective communicator with proven customer service and cash handling skills honed at Zpizza and Ralphs Grocery Store. Excelled in training team members, enhancing customer satisfaction, and improving service efficiency. Demonstrated adaptability by providing backup support and fostering strong customer relationships, ensuring high levels of retention and team collaboration.

Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Cashier Team Lead

Zpizza
06.2022 - Current
  • Communicated with customers and team members to solve problems.
  • Trained team members on cash register operation and cash handling.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Processed both cash and card purchases and returns.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Produce Clerk

Ralphs Grocery Store
12.2021 - Current
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Enhanced freshness and quality of produce displayed by conducting thorough inspections and rotations daily.
  • Checked for outdated and overripe grocery items and removed from inventory.

Education

No Degree - Retail Management

Cerritos College
Norwalk, CA
07-2025

Skills

  • Positive Attitude
  • Cashier training
  • Customer Service
  • Punctual and Reliable
  • Cash Handling
  • Adaptability and Dependability
  • Teamwork and Collaboration
  • Customer Assistance

Timeline

Cashier Team Lead

Zpizza
06.2022 - Current

Produce Clerk

Ralphs Grocery Store
12.2021 - Current

No Degree - Retail Management

Cerritos College
Victor Manuel Macedonio Duarte