Victory Unigwe
Houston,TX
Summary
Administrative professional with over 10 years of experience in enhancing workflow efficiency and client satisfaction. Expertise in office management and staff development, utilizing Microsoft Office and process improvement strategies to achieve measurable results. Proven success in leading initiatives that increased sales and improved employee retention, demonstrating a strong commitment to excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
GoodCore Software
London, UK
01.2024 - 01.2025
- Provide high-level administrative support, including calendar management, travel coordination, and document preparation
- Coordinate meetings, prepare reports, and maintain accurate records, improving workflow efficiency
- Support HR functions, including recruitment coordination, onboarding, and employee engagement initiatives
- Leverage Microsoft Office Suite and Google Workspace to streamline documentation and communication
Administrative Account Executive
Spice Beauty
Houston, TX
01.2017 - 01.2024
- Developed and presented tailored sales proposals, leading to a 45% increase in sales and successful contract renewals
- Led a team conducting market research to identify new business opportunities, contributing to a 40% growth in the client base
- Assisted in marketing material development and sales presentations, improving client engagement and retention
- Provided exceptional customer service and support, resulting in a 56% increase in client satisfaction
- Oversaw daily administrative operations, including scheduling, budgeting, and staff coordination to ensure seamless business functions
- Supervised, trained, and mentored a team of 10 administrative staff, enhancing productivity and fostering professional growth
Social Media Manager
Peculiar Technologies
Houston, TX
01.2015 - 01.2017
- Managed calendar scheduling, travel coordination, and document preparation
- Developed and executed social media strategies that increased brand engagement by 40%
- Provided customer service support and coordinated meetings, ensuring seamless interactions between departments
- Analyzed social media performance metrics and provided actionable insights that improved campaign effectiveness by 30%
Assistant Manager of Operations
Global Concepts
Indianapolis, IN
01.2014 - 01.2015
- Assisted the General Manager in organizing, planning, and implementing administrative strategies to optimize workplace efficiency
- Supervised staff recruitment, training, and onboarding, resulting in a 20% improvement in employee retention
- Managed a team of 15 employees, ensuring adherence to performance goals and workplace efficiency
- Developed and implemented inventory management procedures, reducing material waste by 20% while ensuring a steady supply chain
Education
Bachelor of Science - Political Science
University of Houston-Downtown
Houston, TXAssociate of Arts - Government
Houston Community College
Houston, TXSkills
- Office and operations management
- Calendar and schedule coordination
- Budgeting and expense oversight
- Staff training and development
- Client relations and customer service
- Sales and revenue enhancement
- Project management tools
- Microsoft Office proficiency
- Google Workspace applications
- Process improvement strategies
- CRM and communication tools
- Social media management
- Data entry and record keeping
Certification
- Registered Behavioral Tech certification- in progress
- EKG Tech Certification-2017
- CNA Certification-2025
- Medication Aide-2025
- Phlebotomy Technician-2025
Affiliations
- Volunteering
- gardening
- Reading
Timeline
Administrative Assistant
GoodCore Software
01.2024 - 01.2025
Administrative Account Executive
Spice Beauty
01.2017 - 01.2024
Social Media Manager
Peculiar Technologies
01.2015 - 01.2017
Assistant Manager of Operations
Global Concepts
01.2014 - 01.2015
Bachelor of Science - Political Science
University of Houston-Downtown
Associate of Arts - Government
Houston Community College
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