Vienna Quach
Chattanooga,TN
Summary
As a Receptionists, I maintain a professional work environment, communicate with customers, employers, and managers. problem-solve situations that require quick-thinking. Time management and good customer service.
Overview
2
2
years of professional experience
Work History
Receptionist
Noire The Nail Bar
06.2021 - 08.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Server
The Poki
06.2021 - 11.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Summit High School
Spring Hill, TN05.2023
Skills
- Scheduling
- Office Management
- Calendar Management
- Time Management
- Professional Demeanor
- Strategic Planning
- Organization Skills
- Staff Management
- Verbal and Written Communication
- Performance Improvement
- Customer/Client Relations
- Service-Oriented Mindset
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Affiliations
- travel
- social media
Timeline
Receptionist
Noire The Nail Bar
06.2021 - 08.2023
Server
The Poki
06.2021 - 11.2022
High School Diploma -
Summit High School
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