Viken Avadis
Van Nuys,CA
Summary
Successful sales professional with 10+ years of experience in high end tile and stone showrooms customer service and sales, detail oriented team player with strong organizational skills, ability to handle multiple projects with high degree of accuracy’s. motivated individual skilled in designing the sales, building customer relationship, listening and understanding designers, architects and developers needs. Created successful sales and achieve goals and high sales close rates. Highly-motivated employee seeking responsible sales position with desire to take on new challenges. Strong worth ethic,
Overview
13
13
years of professional experience
Work History
Retail Sales Consultant
ROCKMILL Tile & Stone
Los Angeles, CA
04.2010 - 01.2023
- Greeted customers in a friendly and professional manner.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
- Assisted with stock replenishment of shelves and displays.
- Maintained cleanliness of the store environment including floors, windows, restrooms, counters.
- Developed visual merchandising strategies to attract more customers into the store.
- Conducted periodic inventory audits to ensure accuracy of records.
- Processed online orders for delivery or pickup at retail location.
- Created weekly reports summarizing sales performance data and other key metrics.
- Handled returns and exchanges in accordance with established policies and procedures.
- Implemented price changes according to corporate directives.
- Assisted customers with product selection based on individual needs and preferences.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Delivered consistent follow up with customers after merchandise sale by phone or email to answer last-minute questions.
- Used product knowledge to suggest items to match client needs.
- Described merchandise and explained use, operation and care.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
Armenian School of Kuwait
Kuwait City05.1987
Skills
- Customer Satisfaction
- Sales Orientation
- Sales Development
- Product Recommendations
- Order Processing
- Product and Service Sales
- Teamwork and Collaboration
- Store Opening and Closing
- Product Knowledge
- Positive and Professional
- Problem-Solving
- Time Management
Timeline
Retail Sales Consultant
ROCKMILL Tile & Stone
04.2010 - 01.2023
High School Diploma -
Armenian School of Kuwait
Similar Profiles
Mark RobertsonMark Robertson
Finisher at Blackbird Stone and TileFinisher at Blackbird Stone and Tile
Luis A. Rodríguez RodríguezLuis A. Rodríguez Rodríguez
Floor Technician at Elite Stone And Tile CareFloor Technician at Elite Stone And Tile Care
NICHOLAS TUMBLINNICHOLAS TUMBLIN
Outside Sales Representative at Acme Brick Tile & StoneOutside Sales Representative at Acme Brick Tile & Stone
Griselda PachecoGriselda Pacheco
FAMILY CHILD CARE COORDINATOR at Child Development Consortium of Los AngelesFAMILY CHILD CARE COORDINATOR at Child Development Consortium of Los Angeles
Oscar FloresOscar Flores
Program Worker at LA's BestProgram Worker at LA's Best