Viktoria Smith
Medical Assistant
Austin,TX
Summary
Dynamic Dispatcher with a proven track record at ARS/Rescue Rooter, adept at optimizing logistics and enhancing customer relations. Skilled in data entry and problem-solving, I successfully reduced dispatch errors through a meticulous double-check system, ensuring timely assistance and fostering professional relationships in high-stress environments.
Overview
3
3
years of professional experience
Work History
Dispatcher
ARS/Rescue Rooter
01.2023 - 05.2025
- Directed dispatching, routing, and tracking of 7 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
Dispatcher
Homepro
10.2022 - 11.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Analyzed customer feedback and provided solutions to improve customer service.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Dispatcher
Cityline
01.2022 - 10.2022
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.'
- Coordinated logistics for field units, optimizing routes for faster response times.
Education
On-going - Medical Assistant
Austin Medical Assistant School
Austin, TX 05.2001 -
Evolution Charter Academy
Richardson, TX05-2016
Skills
Data entry
Customer relations
Schedule management
Time management
Problem-solving
Active listening
Incident reporting
Stress tolerance
Timeline
Dispatcher
ARS/Rescue Rooter
01.2023 - 05.2025
Dispatcher
Homepro
10.2022 - 11.2023
Dispatcher
Cityline
01.2022 - 10.2022
On-going - Medical Assistant
Austin Medical Assistant School
05.2001 -
Evolution Charter Academy
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