VIKTORIYA VELMASKINA
Los Angeles,CA
Summary
Seeking a position where I can utilize my hostess experience Skills & Abilities Over 10 years’ experience including as hostess. Excellent interpersonal communication skills; relate well with guests and co-workers. Knowledgeable in all aspects of restaurant operations, as well as clientele development and customer service. Organized; able to handle multiple tasks and thrive in high-pressure situations. Strong troubleshooting abilities; identify guest related problems and implement appropriate solutions, work with VIP guests. Computer literate on POS systems, including Open Table.
Overview
6
6
years of professional experience
Work History
Hostess
Delphine Eatery and Bar
06.2019 - 03.2020
- Greet and seat guests, answer phone calls, assist manager.
Server
Canaletto Ristorante Venetto
11.2010 - 05.2011
- serve food and beverages to guests
Server
Andaz West Hollywood Hotel, RH Restaurant
11.2008 - 11.2009
- greet and seat guests, serve food and beverages to guests, open and close restaurant, work as a cocktail server.
Hostess
Beverly Hilton Hotel, Circa 55 Restaurant
03.2006 - 05.2009
- Responsible for greeting guests and seating them according to their requests; resolve problems; schedule reservations for large parties and ensure that tables are arranged and set up appropriately; work with VIP guests; assist manager with daily restaurant operations
- Achieved excellent Secret Shopper reports.
Hostess
Chin Chin Grill
11.2005 - 03.2006
- Greet and seat guests, book reservations, answer phone calls.
Education
International and General Business
SANTA MONICA COLLEGE
Bachelor of Arts - Philologist, Translator
KIEV NATIONAL LINGUISTIC UNIVERSITY
Skills
- Guest Greeting and Seating
- Dining Reservations
- Warm and Welcoming
- Active Listening and Communication
- Table Assignment Management
- Team Player
- Guest Satisfaction
- Dining Room Organization
- Guest Inquiries
- Phone Inquiries
- Assigning Tables
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Hostess
Delphine Eatery and Bar
06.2019 - 03.2020
Server
Canaletto Ristorante Venetto
11.2010 - 05.2011
Server
Andaz West Hollywood Hotel, RH Restaurant
11.2008 - 11.2009
Hostess
Beverly Hilton Hotel, Circa 55 Restaurant
03.2006 - 05.2009
Hostess
Chin Chin Grill
11.2005 - 03.2006
International and General Business
SANTA MONICA COLLEGE
Bachelor of Arts - Philologist, Translator
KIEV NATIONAL LINGUISTIC UNIVERSITY
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