VINCENT Pace

Team Development: Recruited, trained and mentored a team of 15 technicians and support staff, fostering a culture of continuous improvement and high performance.

Operational Excellence: Implemented lean management techniques, reducing operational costs by 20% while improving service delivery times.

Customer Satisfaction: Developed customer-centric policies and quality assurance protocols, resulting in a 98% customer retention rate.

Community Engagement: Established partnerships with local businesses and participated in community events, enhancing brand and visibility.

• Employed prompt decision-making and in-depth research to resolve issues.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Trained and motivated employees to perform daily business functions.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Consulted with customers to assess needs and propose optimal solutions.