Violet Johnson
Autryville,N.C
Summary
Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony.
Overview
12
12
years of professional experience
Work History
Shift Leader
Cracker Barrell Old Country Store
Dunn, NC
05.2023 - Current
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Maintained positive working relationship with fellow staff and management.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Supervised and led employees to maintain productivity and customer service levels.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Identified needs of customers promptly and efficiently.
NAIL TECH
AMY'S PLACE HAIR AND NAILS
Godwin, NC
07.2017 - 04.2023
- Part-time nail tech providing nail services to the public.
- Performed daily gel, dip powder and French manicures and offered pedicures and paraffin wax treatments for hands.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Educated clients on proper nail care techniques.
CUSTOMER SERVICE REP
SPRINT
04.2013 - 10.2013
- Full-time remote customer service representative responsible for troubleshooting cellular issues, as well as receiving payments and making payment arrangements.
- Provided accurate information about products and services to customers.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Certificate - Manicuring and Nail Technology
Fayetteville Community College
Fayetteville, NC05-2017
Certificate - Medical Billing and Coding
Miller Motte
Fayetteville, NC08-2015
Certificate - Tax Preparation
Tax University
06-2014
Skills
- Customer service
- Problem-solving
- Account reviews
- Bill payments
- Microsoft
- Adobe
- 60 WPM
- Food safety
- Inventory management
- Sales analysis
- Team leadership
- Staff training
- Conflict resolution
- Time management
- Communication skills
- Relationship building
- Attention to detail
- Organizational skills
- Problem-solving
Timeline
Shift Leader
Cracker Barrell Old Country Store
05.2023 - Current
NAIL TECH
AMY'S PLACE HAIR AND NAILS
07.2017 - 04.2023
CUSTOMER SERVICE REP
SPRINT
04.2013 - 10.2013
Certificate - Manicuring and Nail Technology
Fayetteville Community College
Certificate - Medical Billing and Coding
Miller Motte
Certificate - Tax Preparation
Tax University