Virgen Rivera
Dallas
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Scheduler
Transtreme
Dallas, TX
01.2025 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Account Manager
Think Utility Services
Clearwater, FL
08.2020 - 11.2024
- Managed a diverse portfolio of over 100 accounts, ensuring timely communication and effective problem resolution through phone and email.
- Streamlined invoice processing procedures to ensure account good standing while minimizing errors in financial records.
- Reviewed meter usage for properties and residents alike and communicated results to the interested party.
- Provided detailed documentation on property audit findings, facilitating swift corrective action when necessary.
Server
Ponderosa
Ponce , PR
10.2014 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Culinary Arts
Instituto De Banca Y Comercio
Ponce, PRSkills
- Computer skills
- Attention to detail
- Strong work ethic
- Data entry
- Customer service
- Effective multitasking
- Telephone etiquette
- Schedule management
- Microsoft Office Suite
- Bilingual
- Supervisory skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Scheduler
Transtreme
01.2025 - Current
Account Manager
Think Utility Services
08.2020 - 11.2024
Server
Ponderosa
10.2014 - 01.2020
No Degree - Culinary Arts
Instituto De Banca Y Comercio
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