Virginia Battle
West Townsend,MA
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
33
33
years of professional experience
Work History
Office Administrative Assistant
Foundation Physical Therapy
Littleton, Massachusetts
08.2024 - Current
- Processed patient insurance claims and addressed billing inquiries to ensure timely resolutions.
- Managed patient scheduling and maintained appointment calendars.
- Coordinated communication between therapists and patients to enhance appointment clarity.
- Supported front desk operations by greeting patients and answering calls.
- Collaborated with team members to streamline patient service delivery.
- Organized office supplies and ensured inventory levels were adequate.
Waitress/Server
Burtons Grill & Bar
Westford, MA
05.2022 - 12.2024
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Enhanced dining experiences through attentive guest service.
- Assisted guests with menu selections and special requests promptly.
- Resolved customer complaints and concerns with patience and professionalism.
- Maintained cleanliness and organization of tables and service areas consistently.
- Fostered relationships with regular customers through engaging conversations.
Waitress/Server
Great Rd Kitchen
Littleton, MA
06.2016 - 05.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Facilitated dining experiences for guests by delivering orders promptly.
- Guided guests in menu selections and accommodated special requests to enhance dining experience.
- Streamlined food and beverage order communication between kitchen and dining area to ensure timely service.
- Resolved customer complaints and concerns with patience and professionalism.
- Monitored customer satisfaction throughout meal service by regularly checking in with guests.
- Developed positive relationships with regular customers through friendly conversation.
- Trained new waitstaff on restaurant procedures and service standards effectively.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Dining staff supervisor
Lawrence Academy
Groton, MA
09.2005 - 06.2016
- Led dining staff to deliver high-quality service and enhance guest experiences
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Coordinated catering services for diverse events, ensuring seamless execution and client satisfaction
- Oversaw inventory management to maintain optimal stock levels and minimize waste.
- Organized events, dinners at headmaster's house
Cosmetologist
Newtons Hair Salon
Chelmsford, MA
06.1993 - 05.2002
- Hair stylist
- Delivered exceptional hair styling services to diverse clientele at a busy salon.
- Developed a loyal client base through excellent customer service.
- Guided customers in selecting retail products, increasing product sales and client satisfaction.
- Administered nail care treatments, enhancing client satisfaction and loyalty.
- Coordinated appointment scheduling, improving salon workflow and client wait times.
- Maintained cleanliness and organization of workstations and salon areas daily.
- Stayed updated on industry trends and techniques through ongoing education.
Education
Licensed Cosmetologist - Cosmetologist
Lowell Academy
Lowell06-1993
Graduated high School -
Tyngsboro High School
Tyngsboro, MA05-1992
Skills
- Microsoft office
- Office organization
- Communication coordination
- Patient scheduling
- Insurance processing
- Customer service
- Organizational skills
- POS
- Food Safety
- Catering
- Banquet experience
- Restaurant experience
- Kitchen management
- Serving
- Upselling
Timeline
Office Administrative Assistant
Foundation Physical Therapy
08.2024 - Current
Waitress/Server
Burtons Grill & Bar
05.2022 - 12.2024
Waitress/Server
Great Rd Kitchen
06.2016 - 05.2022
Dining staff supervisor
Lawrence Academy
09.2005 - 06.2016
Cosmetologist
Newtons Hair Salon
06.1993 - 05.2002
Licensed Cosmetologist - Cosmetologist
Lowell Academy
Graduated high School -
Tyngsboro High School