Virginia Espinosa

• Received deliveries to stock supply closet and manage inventory of dental products and equipment.
• Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
• Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
• Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
• Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
• Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
• Reduced risks of infection by consistently maintaining a clean and sterile work environment.
• Wrapped trays, instrument packs, and sets.
• Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
• Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.

• Determines appropriate charges by capturing services noted in patient chart; clarifying services with physicians if needed
• Identifies responsible party by examining patient record
• Answering high volume phone calls
• Scheduling patient visits
• Creates claims by entering service data, calculating charges; mailing or electronically submitting claims
• Resolves billing issues by discussing contracts with third party payer; explaining insurance coverage with patients
• Collects and processes payments over the phone
• Document all collections activity performed on each account in the system
• Maintains patient and claim files electronically by entering and updating data in patient accounting system
• Make outbound collection calls to resolve patient accounts
• Provides billing information by collecting, analyzing and summarizing third-party billings, accounts pending, and late charges data and trends
• Updates job knowledge by participating in educational opportunities
• Completes any other tasks or projects as assigned

• Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times
• Assisted supervisors to identify and resolve issues in the restaurant
• Maintained high standards of customer service during high-volume, fast-paced operations
• Communicated clearly and positively with coworkers and management
• Mastered point-of-service (POS) computer system for automated order taking
• Handled currency and credit transactions quickly and accurately
• Assisted management with inventory control and stock ordering
• Took initiative to find extra tasks when scheduled duties were completed
• Identified and assessed customers need to achieve satisfaction
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.

Reason for leaving

Started doing school full-time

• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone , postal mail
• Scheduled, coordinated and confirmed appointments and meetings.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.