- Hiking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Photography
- Music
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Road Trips
- Cooking
- Baking
- I like trying new recipes and food trends
Virginia Griffiths
Council Bluffs,IA
Summary
Detail-Oriented Administrative Assistant experienced in document organization and customer relationship management. Streamlined processes and enhanced onboarding experiences, resulting in improved operational efficiency. Focused on maintaining organized office environments and supporting team operations through effective communication and multitasking.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Western Engineering co inc
02.2023 - 07.2026
- Organized files and developed spreadsheets to enhance document accessibility while maintaining a neat reception area.
- Streamlined document organization, enhancing retrieval efficiency of filing systems.
- Facilitated onboarding processes, ensuring smooth transitions for new employees.
- Directed customer inquiries to appropriate departments, ensuring timely assistance and improved customer satisfaction.
- Executed data entry tasks in Excel and similar software to maintain accuracy.
- Maintained confidentiality of documents according to established protocols.
- Managed office supplies inventory through regular stock assessments.
- Welcomed visitors at reception area. professionally, addressing inquiries and guiding them appropriately.
- Revised contact lists to ensure accuracy of employee information. promptly to reflect changes in employee status.
Construction Flagger
Western Engineering Co Inc
08.2017 - 02.2023
- Monitored construction activities, providing clear direction to drivers and pedestrians.
- Coordinated traffic flow around construction sites to ensure safety and compliance with regulations.
- Collaborated with site supervisors to develop effective traffic management plans.
- Trained new flaggers on safety protocols and operational procedures.
- Responded swiftly to changing conditions, adjusting traffic patterns as needed for safety.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Oversaw around 10 flaggers on a job.
Server
HuHot
02.2017 - 04.2017
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery and guest satisfaction.
- Trained new servers on menu offerings, service standards, and restaurant policies.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Managed multiple tables efficiently while prioritizing customer needs and requests.
Customer Service Representative
Tide Dry Cleaners
02.2015 - 02.2017
- Resolved customer inquiries and concerns promptly, boosting overall satisfaction.
- Oversaw order processing and garment tracking utilizing proprietary software systems.
- Educated new staff on operational procedures and customer service excellence
- Streamlined workflow processes enhancing turnaround times for services rendered.
Education
High School Diploma -
Thomas Jefferson High School
Council Bluffs, IA05-2008
Skills
- Document management
- Data entry and management
- Office management
- Customer relationship management
- Time management
- Team collaboration
- Attention to detail
- Effective communication
- Willingness to learn
Interests
Education and Training
other
References
References available upon request.
Timeline
Administrative Assistant
Western Engineering co inc
02.2023 - 07.2026
Construction Flagger
Western Engineering Co Inc
08.2017 - 02.2023
Server
HuHot
02.2017 - 04.2017
Customer Service Representative
Tide Dry Cleaners
02.2015 - 02.2017
High School Diploma -
Thomas Jefferson High School