Virginia Lara
Antioch,IL
Summary
Organized and proactive personal banker with expertise in credit analysis and risk management. Proven ability to build and maintain strong customer relationships. Committed to leveraging financial knowledge to enhance client satisfaction and drive business growth.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
MLO Painting
Antioch, Illinois
08.2002 - Current
- Managed scheduling and coordination of painting projects for residential clients.
- Assisted in maintaining inventory of painting supplies and equipment.
- Facilitated communication between clients and painting crews to ensure project clarity.
- Organized digital files and documents related to client contracts and project specifications.
- Processed invoices and handled billing inquiries for completed services.
- Coordinated client appointments and follow-ups to enhance customer service experience.
Mortgage Loan Processor
HomeBridge Financial Services, Inc
Grayslake, Illinois
04.2022 - 09.2023
- Processed mortgage applications efficiently and accurately.
- Reviewed loan documentation for compliance with regulatory standards.
- Coordinated with underwriters to resolve outstanding loan conditions.
- Communicated with clients to gather necessary financial information.
- Maintained detailed records of loan files and processing status.
- Assisted in preparing closing documents for mortgage transactions.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Ordered appraisals and title services on behalf of borrowers when necessary.
- Provided customer service by responding to inquiries regarding loan status.
- Communicated regularly with customers throughout the entire process from origination through closing.
- Processed loan documents and ensured compliance with federal regulations.
- Assessed credit reports to determine eligibility for mortgage loans.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
Mortgage Sales Assistant
Fifth Third Bank
Lake Forest, Illinois
08.2021 - 03.2022
- Assisted mortgage loan officers with client documentation and application processing.
- Coordinated communication between clients and lenders throughout the mortgage process.
- Managed appointment scheduling for loan consultations and follow-up meetings.
- Conducted client engagement activities and provided borrowers with needed information to make decisions concerning mortgage loans.
- Provided excellent customer service while ensuring compliance with state regulations.
- Advised clients on available financing options such as adjustable rate mortgages, fixed rate mortgages or government insured loans.
- Afforded general administrative support to mortgage loan team, anticipating team needs and taking initiative to reach solutions.
- Provided guidance to customers on how to improve their credit scores in order to qualify for better loan terms.
Personal Banker
Fifth Third Bank
Waukegan, Illinois
04.2017 - 08.2021
- Assisted clients with account inquiries and financial product recommendations.
- Processed loan applications and conducted credit evaluations for applicants.
- Educated customers on banking services and digital tools for account management.
- Collaborated with team members to streamline daily operations and enhance service delivery.
- Managed customer transactions, ensuring accuracy and compliance with banking regulations.
- Developed strong relationships with clients to understand their financial needs effectively.
- Resolved customer complaints promptly, maintaining a high level of service satisfaction.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Provided customer service to clients, including answering questions and resolving issues.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
- Entered new account information into computers and filed related forms and other documents.
- Issued initial and replacement safe-deposit keys to customers, admitting customers to vaults.
Teller/Lead Teller
Fifth Third Bank
Antioch, Illinois
08.2013 - 03.2017
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and service requests.
- Managed cash drawer, ensuring accurate cash handling and balancing.
- Promoted bank products and services to enhance customer experience.
- Maintained compliance with financial regulations and bank policies.
- Resolved customer issues promptly, ensuring satisfaction and trust.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
Education
Associate of Applied Science - Business Administration
Robert Morris University
Chicago11-1993
Skills
- Document and invoice management
- Scheduling and coordination
- Mortgage processing and compliance
- Customer relationship management
- Attention to detail
- Client engagement
- Problem-solving
- Customer and client relations
- Dedicated team player
Affiliations
- Gardening
- Nature
Timeline
Mortgage Loan Processor
HomeBridge Financial Services, Inc
04.2022 - 09.2023
Mortgage Sales Assistant
Fifth Third Bank
08.2021 - 03.2022
Personal Banker
Fifth Third Bank
04.2017 - 08.2021
Teller/Lead Teller
Fifth Third Bank
08.2013 - 03.2017
Administrative Assistant
MLO Painting
08.2002 - Current
Associate of Applied Science - Business Administration
Robert Morris University
Similar Profiles
Yetzirah MedellinYetzirah Medellin
Lead Architect at MLO EstructuralLead Architect at MLO Estructural
josphat Siochajosphat Siocha
Polyamerica at MLOPolyamerica at MLO
Christopher MatthewsChristopher Matthews
Painter at Steve Schafer Painting/DBA Albright PaintingPainter at Steve Schafer Painting/DBA Albright Painting
Brady KobbBrady Kobb
Youth Group Student Leader at Immanuel ChurchYouth Group Student Leader at Immanuel Church
Alecia GottermeyerAlecia Gottermeyer
Kennel Attendant at Green Acres B&BKennel Attendant at Green Acres B&B