VIRGINIA MONREAL
San Antonio,TX
Summary
Results-driven Retail Manager with ten years of experience in optimizing customer service and supervising teams. Expertise in employee relations, inventory management, and visual merchandising. Focused on fostering an environment that drives sales growth and enhances customer satisfaction.
Overview
18
18
years of professional experience
Work History
Sales Manager
Torrid
01.2024 - Current
- Led sales team in achieving monthly revenue targets and enhancing customer satisfaction.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Analyzed sales data to identify trends and adjust strategies for increased effectiveness.
- Established relationships with key clients, while maintaining existing customer base.
- Developed and implemented training programs for new sales associates to improve performance.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
SALES MANAGER
Build -A- Bear
San Antonio, TX
07.2022 - 11.2023
- Oversaw day-to-day operations of the store.
- Handled customer service, inventory management, retention, operational management, and sales.
- Evaluated, coached, and counseled staff to improve performance.
- Recruited and hired staff to fill necessary roles.
- Completed all required paperwork within designated timeframes.
- Established strong rapport with clients to enhance relationships.
STORE MANAGER
Rue 21
San Antonio, TX
04.2017 - 07.2022
- Oversaw day-to-day operations of the store.
- Handled customer service, retention, inventory management, operational compliance, and sales.
- Recruited and hired new staff by conducting interviews and assessing qualifications.
- Evaluated and coached staff to improve performance and maintain standards.
- Completed daily sales paperwork and prepared deposits accurately and on time.
STORE MANAGER
Wet Seal
San Antonio, TX
08.2010 - 02.2017
- Customer service, maintaining store staff by Recruiting, supervising, and maintained payroll within company budget.
- Achieved all cost, quality, and performance goals consistently.
- Directed business operations, leading to increased sales and reduced operational risks.
- Surpassed budget limits by effectively managing expenses., quality and performance goals.
- Optimize business productivity and performance by cross-training employees.
SALES ASSOCIATE
Dillard's Department Store
San Antonio, TX
04.2008 - 08.2010
- Assisted customer with merchandise and answered all product-related questions necessary to guide them through the buying process.
- Assisted in developing clothing ensemble options with current inventory, improving customer satisfaction and purchase decisions.
- Encouraged customers to apply for store credit card, enhancing customer loyalty and store sales.
- Maintained excellent visual standards within the store, contributing to an inviting shopping environment.
- Issued receipts for customer purchase and transactions.
- Updated inventory records to ensure accurate stock levels. and make sure in-store stocks do not run out.
- Welcomed customers to the store with a friendly greeting. to retail store with the proper and standard greeting.
Education
Diploma -
Edison High School
San Antonio, TXSkills
- Sales
- Customer service
- Retention
- Inventory management
- Operational management
- Staff supervision
- Directing operations
- Sales growth
- Sales transactions
- Performance evaluation
- Performance evaluation
- Quality assurance
- Cost control
- Risk management
- Productivity optimization
- Employee cross-training
- Staff coaching
- Talent acquisition
- Staff supervision
- Team building
- Scheduling
- Client rapport
- Merchandising display
- Product expertise
- Customer service
Languages
- English, Full Professional
- Spanish, Full Professional
Timeline
Sales Manager
Torrid
01.2024 - Current
SALES MANAGER
Build -A- Bear
07.2022 - 11.2023
STORE MANAGER
Rue 21
04.2017 - 07.2022
STORE MANAGER
Wet Seal
08.2010 - 02.2017
SALES ASSOCIATE
Dillard's Department Store
04.2008 - 08.2010
Diploma -
Edison High School